RV Park Desk Agent

Job Description

Job Description

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

The RV Park Agent serves as a welcoming ambassador for our traveling guests, creating a warm first impression and a comfortable home-away-from-home experience. This position is responsible for delivering friendly, attentive, and professional service throughout the guest journey - from arrival through departure - while handling all RV Park related needs including registration, space assignments, cashiering, and guest assistance. The RV Park Agent plays a key role in fostering repeat visitation by ensuring every guest feels genuinely welcomed, cared for, and eager to return.

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Registers arriving guests, assigns appropriate RV spaces, issues required paperwork, ensures proper site checkout, and coordinates guest services to support a seamless arrival experience.
• Maintains accurate guest accounts by posting services and charges correctly, validating methods of payment, and ensuring billing accuracy at all times.
• Creates and maintains a clean, organized, and inviting registration area that reflects the property's standards of hospitality and care.
• Responds promptly and courteously to guest inquiries, special needs, and requests for information regarding the RV Park, casino, and property amenities.
• Actively listens to guest feedback and resolves concerns when possible or refers them to management in a thoughtful and timely manner to ensure guest satisfaction.
• Coordinates maintenance needs as they arise during the shift and ensures that supplies and materials are adequately stocked and available.
• Performs opening and closing duties as assigned, following established procedures to ensure smooth operations and accurate records.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• High school graduate or GED preferred.
• Previous hospitality or outdoor recreation related experience desirable.
• Must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to perform basic math functions.
• Ability to multi-task and perform job functions with frequent interruptions.
• Experience with Microsoft Office products preferred.
• Experience with property management or gaming facility software a plus.
• Excellent communication skills with the ability to resolve guest issues with tact.
• Must be able to work unsupervised as well as in a busy team setting.
• Must present a professional, clean image following departmental grooming standards.
• Comfortable communicating clearly and positively with both guests and teammates.

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll stand for extended periods, and frequently walk, and use your hands to finger, handle or feel objects, tools or controls. Occasionally sit. It is important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.