Quality Manager - Data Center

Quality Manager

CBRE | Directline, a CBRE Data Center Solutions business, is a leading technology infrastructure services provider enabling mission critical data center infrastructure for the world's technology leaders. Catering to a broad spectrum of technology and client requirements, 1200+ skilled technicians deliver over 1000 projects annually across data center markets in the US and APAC. DL has proven success in the deployment of next-generation infrastructure technologies across the data center lifecycle; from design & planning, install & build through Day 2 maintenance, technology upgrades & retrofits, including delivering the latest wave of AI/ML platforms.

About the Job:

We are looking for a Construction Quality Manager (QM) who will support our project management and leadership teams by providing managerial oversight of the site-level quality assurance and control processes for one or multiple construction projects. The QM ensures that all project activities meet the highest standards of quality, compliance, and safety, while driving continuous improvement in construction practices. The QM applies strong leadership, technical expertise, and routinely collaborates with cross-functional teams to achieve project excellence across all designated locations. QM exhibits a proven ability to drive business results with their installation process control and improvement insights. They must be comfortable working with a wide range of stakeholders and functional teams. The right candidate will have a passion for discovering improvement opportunities and implementing solutions by working with stakeholders to continuously improve business outcomes.

What you will do:

Core Responsibilities

• Manage implementation, monitoring, and maintenance of the project level Quality Management System and procedures, including:
• Quality Control inspections and reporting.
• Process audits and evaluations of effectiveness and efficiency.
• Quality improvement projects initiated to achieve optimal project efficacy and process efficiency.
• Monitor and manage quality issue processes to ensure timely and accurate reporting and remediation procedures.
• Identify and prioritize continuous improvement opportunities. Activate and lead improvement initiatives with Program Manager approval.
• Develop and train quality professionals included in each of the projects' staffing networks.

Quality Management Leadership:

• Contribute to development, implementation, and management of the comprehensive Quality Management System (QMS) for construction projects.
• Manage implementation of quality objectives, policies, and procedures to align with organizational goals and client requirements.
• Ensure consistent adherence to quality standards across all project phases, from planning to completion.

Inspection and Testing Oversight:

• Oversee and coordinate all procedures pertaining to site inspections, testing, and audits to verify compliance with project specifications, codes, and regulations.
• Monitor the quality of materials, workmanship, and processes to identify and address potential issues proactively.
• Establish and enforce corrective action plans for non-conformance and monitor their effectiveness.

Documentation and Reporting:

• Manage procedures that keep accurate and up-to-date records of quality inspections, test results, non-conformance reports, and project documentation.
• Prepare and deliver regular quality performance reports to project stakeholders and senior management.
• Ensure all project documentation complies with regulatory and contractual requirements.

Compliance and Standards Management:

• Ensure that construction activities adhere to industry standards, regulatory requirements, and client specifications (e.g., ISO 9001, ASTM, ACI, and local building codes).
• Stay updated on changes in codes, regulations, and industry best practices and integrate them into project processes.

Team Leadership and Collaboration:

• Lead and mentor quality control teams, providing training and support to ensure consistent application of quality processes.
• Collaborate with project managers, engineers, contractors, and clients to address quality concerns and manage resolution of issues efficiently.
• Promote a culture of quality awareness and accountability among all project stakeholders.

Continuous Improvement:

• Identify opportunities to improve construction processes, reduce defects, enhance overall project quality, and coordinate implementation of CI initiatives across multiple projects.
• Implement best practices and innovative solutions to drive continuous improvement in quality management, achieving continuity across all assigned projects.

Risk Management:

• Conduct risk assessments to identify potential project quality-related issues and develop mitigation strategies.
• Monitor project progress to ensure timely resolution of quality risks and challenges.

Training and Support:

Assist in on-site training of quality and field staff on implementation and maintenance of quality standards, inspection techniques, and proper documentation processes.

What you will need:

Education:

• Bachelor's degree in civil engineering, construction management, business administration, or 7 yrs equivalent experience in a related field required.

Experience:

• Minimum 5-7 years of experience in construction quality management or a similar role required.
• 3-5 years of experience in data center construction or telecommunications installation preferred.
• Proven experience managing quality on large-scale construction projects.

Knowledge:

• Expertise in telecommunications construction materials, methods, and processes.
• In-depth knowledge of industry standards, codes, and regulations (ISO, ASTM, ACI, OSHA, etc.).

Skills:

• Strong leadership and team management skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in quality management software and tools.
• Effective communication and interpersonal skills to engage with diverse teams and stakeholders.

Certifications:

• OSHA 30 Construction Safety Certification required
• Certified Construction Quality Manager (CQM) preferred
• Lean Six Sigma Green Belt or equivalent required
• Lean Six Sigma Black Belt Certification preferred
• ACI or ASTM certifications related to construction quality

Working Conditions:

Work conducted in a Construction Office environment.

• Requires regular visits to active construction zones, with potential exposure to varying weather conditions and construction hazards.
• May involve occasional travel to other regional project locations and extended work hours to meet project deadlines are rare but possible.

Why CBRE:

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure:

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Relocation assistance and sign-on bonuses may be available on select positions only, for qualified candidates based on role requirements and experience.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum annual salary for the Quality Manager position is $80,000 and the maximum salary for the Quality Manager position is $95,000. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment