Learning & Development Specialist

Responsibilities Deliver engaging in-person, virtual, and field-based training on USDA Rural Development (RD), Low-Income Housing Tax Credit (LIHTC) compliance, and OneSite operations for onsite teams Coach Community Managers, Leasing Consultants, Compliance Specialists, and Maintenance teams through live file reviews, OneSite workflows, and real-time operational support Train maintenance teams on preventive maintenance documentation standards, OneSite work order management, service requests, make‑ready tracking, and maintenance reporting Design, develop, and maintain training materials, job aids, checklists, assessments, and LMS content to support onboarding, continuing education, and operational consistency Conduct onsite audits of resident files, work orders, and preventive maintenance documentation to identify training opportunities and reinforce company standards Provide one‑on‑one coaching and follow‑up support to improve compliance accuracy, operational execution, and overall team performance Manage training schedules, maintain detailed training records, track completion metrics, and administer Learning Management System (LMS) content and reporting Partner closely with the Director of Compliance and operational leadership to identify skill gaps, recommend training initiatives, and support continuous process improvement across the affordable housing portfolio Monitor training effectiveness through reporting, performance metrics, and compliance trends while recommending solutions to improve operational results Travel throughout the Bryten affordable housing portfolio (up to 40%) to facilitate onboarding, refresher training, coaching sessions, and site visits Support department initiatives, special projects, and continuous improvement efforts Perform other duties as assigned Requirements Minimum of 3 years of multifamily property management experience, including at least 2 years working with USDA Rural Development (RD), LIHTC, or layered affordable housing communities Demonstrated expertise processing RD certifications, LIHTC certifications, income calculations, asset verifications, and affordable housing compliance requirements Extensive experience using OneSite, including compliance processing, resident management, work orders, preventive maintenance documentation, and reporting Strong understanding of preventive maintenance documentation and maintenance workflows within multifamily housing Previous experience delivering classroom, virtual, or field-based training and coaching preferred Bachelor's degree in Human Resources, Education, Business Administration, or a related field preferred HCCP, SHCM, or equivalent affordable housing certification preferred Previous experience as a Community Manager within RD or layered affordable housing communities preferred Experience with Learning Management Systems (LMS) administration and instructional design preferred Excellent organizational, project management, and time management skills Strong written, verbal, presentation, and facilitation skills with the ability to engage learners at all levels Self‑motivated with the ability to prioritize work independently in a hybrid environment Strong analytical, coaching, and problem‑solving abilities Bilingual (English/Spanish) is a plus Valid driver's license, current automobile insurance, reliable transportation, and the ability to travel up to 40% required #J-18808-Ljbffr Jobtailor