Front Desk Supervisor (PT)

Summary: The Front Desk Supervisor will be in charge of supervising the day to day operations and work activities of the Front Desk Agents and Reservations Center. Ensure the highest degree of professionalism, customer service and guest satisfaction is being provided. What You Will Be Doing Maintain an environment of professionalism To adhere to house rules, departmental policies, and safety standards Communicate clearly with guests and management Respond to or channel any guest requests/complaints to the department or proper manager Use problem-solving skills to professionally handle any guest issue, question, or concern Perform other duties as assigned by management How You Will Do It Promote/sell in-house venues of the hotel and water park Resolve guest concerns quickly, professionally, and effectively Continuous training of staff in Guest Service Increase revenues by controlling labor and other costs Investigate and resolve guest concerns in a courteous and professional manner Ensure maintenance and cleanliness of the Front Office are maintained Multitask between reservations and the front desk when the reservations Supervisor is not available Strive for a high level of positive guest comments What You Will Need High School diploma or equivalent AAS Degree in Hospitality preferred, but not required Past employment in a Front Office setting preferred Up to 6 months experience in Front Office or related field Must be able to speak, understand, read, and write English Proficiency in computer related programs including Microsoft Office Exceptional work ethic and attention to detail Must be able to be on feet for a period of up to four (4) hours in length Possess ability to effectively promote and market all hotel and water park services Possess leadership and ability to communicate in a professional manner Possess ability to motivate, develop, and direct staff as they work Why work with us? Pay rate: $18.50/hr Flexible scheduling Paid training Advancement opportunities Exclusive employee events Fun rewards, benefits, and more! #J-18808-Ljbffr