Family Resource Rep

Job Title

About Children's Minnesota

Children's Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children's Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region, Children's Minnesota is regularly ranked by U.S. News & World Report as a top children's hospital.

Department Overview

Family Services is staffed with supportive, caring professionals who assist families in many aspects of the hospital and community that fall outside of the specific care of their child. Such services include way-finding, operator services, consumer health information, parenting and community information and resources, access to computers (internet and email), assistance in filing for financial benefits and medical assistance, and Star Studio - Children's in-house TV.

Position Summary

This position staffs the Welcome Center, providing first point of contact services and direction to patient and families, visitors, and staff to the Hospital. The role involves providing check-in, badges and health screens for all, in addition to Operator Services. They relay information about the hospital and work in collaboration with other departments to provide optimum support services.

License/Certification/Registration required? No

Education: High school diploma or equivalent required. Two year degree or college equivalent preferred.

Experience: Two years of Customer Service experience.

Knowledge/Skills/Abilities: Excellent communication skills with the ability to effectively present information and respond to questions from the public. Ability to work under stressful conditions, managing time, prioritizing initiatives, and effectively multi-task. Familiarity with, and experience with use of, de-escalation techniques. Ability to work both independently and as a team member in fast-paced environment. High level proficiency with computing and administrative functions, including 45+ typed WPM, GroupWise email or equivalent, Instant Messenger, confirming appointments, navigating multiple databases concurrently. Prefer experience with electronic medical record systems (EMR). Call Center experience preferred. Ability to detect irregularities, such as security risks, facility and safety hazards and emergency situations. Ability to comprehend numerous organization policies, procedures, concepts and to be able to make decisions using discretion and interpretive judgment. Sensitivity to cultural diversity, different languages, needs and coping styles. Bilingual preferred.

Physical Demands

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The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee's scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs. In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay. All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification. Children's Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.