Practice Manager I

Job Information Department: Administration Position Classification/Category: Managerial Location: Clinical Site (Varies) Reports To: Director of Medical Practice Operations/Area Practice Administrator Direct Reports: Clinic Staff Summary of Position Manages a physician network office of 1-2 health care providers at one site. Maintains overall leadership and operations of the assigned practice. Communicates daily with physicians, mid-level providers, supervisors, staff and other Kintegra Health entities to develop and maintain effective relationships. Manages facility by improving utilization and maintaining operational efficiency. Supervises and recruits all clerical and clinical personnel; assigns duties and determines work schedules. Ensures staff are trained in their job functions and in new regulations and requirements. Manages financial goals to promote the practice’s financial viability. Oversees and manages all clinical‑related inventory, including medical supplies, equipment, linens, and clerical supplies. Maintains records and coordinates repairs through property management. Education High school diploma required. Bachelor’s degree in a related field, three to five years’ related experience, including clinical management and/or training; or an equivalent combination of education and experience. Experience One or more years in physician practice management, three years of supervisory experience, and three years of ambulatory care experience. Minimum Qualifications Must be able to sit, stand, and walk for long periods. Proficient in reading and understanding written English. Able to maintain confidentiality of records and communicate with all levels of personnel. Knowledge and understanding of age‑specific care. Familiarity with quality improvement activities. Experience in out‑patient care. Current Basic Life Support certification. Additional skills required Knowledge of medical office software for updating patient demographics, posting charges, and copays. Excellent verbal communication skills. Ability to work with changing priorities. Excellent organizational, problem‑solving, and critical‑thinking skills. Ability to interact with individuals of all cultures and levels of authority. Ability to maintain confidentiality as part of a team. Initiative and independent decision making. Basic medical terminology knowledge (obtainable through formal classes or experience). Additional skills preferred Proficient in the use of all computer software utilized in practice. Key Responsibilities (10‑Core) Ensure day‑to‑day business is handled according to office and medical guidelines. Develop and maintain effective working relationships and communication with health center departments and staff such as the Medical/Dental Director, Senior Management, Director of Nursing, Business Office, Information Support, Quality Improvement, Risk Management, Pharmacy, Behavioral Health, Diabetes Case Management, HIV Case Management, Specialty Care. Hire, train, supervise, evaluate, and discipline staff. Develop and maintain effective working relationships with external organizations, community partners, vendors, etc. Manage staff schedules and coverage. Monitor provider schedules and daily patient flow. Receive and resolve patient complaints. Ensure supplies and purchases are adequate to support quality care in a fiscally responsible manner. Represent the organization and practice site in the community positively. Maintain updated records such as OSHA, PHS, CDC, PCMH, BCCCP. Participate in or support quality improvement and patient‑centered medical home activities. Monitor and submit payroll in a timely manner. Perform other duties as assigned. #J-18808-Ljbffr