Key Account Manager - Packaging

Job Description

Job Description

The  Key Account Manager is a pivotal role responsible for driving sales and managing strategic relationships with our  Tier 1 CPG manufacturers . As a global leader in machine manufacturing with best-in-class training and support, we provide high-performance solutions including rigid closures, caps, pumps, bottles, and labeling services.

In this role, you will leverage your deep understanding of the packaging industry to strengthen existing partnerships and identify new business opportunities within the food, beverage, industrial, and commercial market segments. You will be responsible for the full sales lifecycle—from prospecting and high-level door-opening to closing complex, profitable deals.

Strategic Account Management & Growth

• Drive Revenue: Manage sales and account strategy for all equipment and tooling products within the Tier 1 CPG space.

• Strategic Planning: Develop and execute long-term written strategies, including account planning and budgeting, aligned with corporate mandates.

• Relationship Building: Establish and maintain deep-rooted relationships with key decision-makers, ensuring our value proposition is understood at every level of the customer’s organization.

• Business Development: Proactively identify, quantify, and secure new Tier 1 customers to achieve profitable growth.

Sales Execution & Operations

• Proposal Management: Review customer needs to develop tailored solutions, facilitate order management with support teams, and deliver professional presentations and cost models.

• Pipeline Accuracy: Ensure all opportunities are accurately tracked in the order management tool with regular updates.

• Market Intelligence: Monitor competitor activities and equipment acquisitions within your accounts. Provide regular feedback to Business Development to drive future product strategies.

• Loss Analysis: Submit detailed "lost order" reports to help the organization refine its competitive positioning.

Collaboration & Leadership

• Cross-Functional Alignment: Communicate account strategies and updates to the wider sales and service teams to ensure alignment on shared objectives.

• Risk Mitigation: Identify potential points of resistance or high-risk opportunities and collaborate with team leaders to facilitate resolutions.

• Customer Advocacy: Act as a liaison for quality or service issues, driving accountability within the service team and escalating critical dissatisfaction issues to senior leadership when necessary.

• Fiscal Oversight: Facilitate the resolution of issues that may delay final payments on orders.

• Experience: Minimum of 5 years in packaging account management and sales.

• Industry Knowledge: Proven track record selling into the food, beverage, or industrial segments.

• Communication: Exceptional presentation skills and the ability to build rapport with executive-level decision-makers.

• Travel: Willingness to travel the territory as required.

• Mindset: A self-starter who thrives in a home-office environment and possesses strong business development "hunter" instincts.

• Highly competitive base salary.

• Uncapped bonus and commission structure.

• Full benefits package and expense reimbursement.

• World-class training and support from a global industry leader.