Dental Reception Supervisor

Dental Reception Supervisor Department: Front Office Support Employment Type: Full Time Location: Saint Charles - Compass Point Road Compensation: $22.76 / hour Description To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,500.* Your commitment helps us meet critical service needs, and we’re excited to have you be a part of our mission! Lead Front Office Operations That Help Patients Smile—Literally and Figuratively Schedule: Monday-Friday 8:00 am - 4:30 pm, but schedule may vary due to coverage needs. If you're passionate about exceptional patient service and have a knack for keeping dental front office operations running smoothly, this is your chance to make a meaningful impact. As the Dental Office Supervisor , you’ll be an essential part of our integrated care team, ensuring efficient, welcoming experiences for patients and supporting front office staff across our dental clinics. This leadership role is perfect for someone who thrives in a fast-paced setting and is ready to support a team delivering compassionate dental care to rural and underserved communities. This is a great opportunity for someone who: Enjoys managing front desk operations in a dental clinic setting Is highly organized and proactive in resolving issues before they elevate Leads by example and finds fulfillment in coaching and supporting others Wants to work in a mission-driven environment focused on community wellness Key Responsibilities Supervise Customer Relations Specialists working in dental front offices Ensure smooth patient flow and an exceptional front-desk experience Oversee daily operations related to scheduling, intake, and co-payment processes Monitor and verify payment batches and prepare bank deposits Review and approve sliding fee documentation and ensure policy adherence Serve as the first point of contact for escalated patient concerns Collaborate with the Office Manager – Dental on staffing, scheduling, and performance evaluations Provide hands-on backup support for phones, registration, scheduling, and payment collection as needed Requirements, Skills, Knowledge and Expertise High School/GED required QUALIFICATION(S): WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS At least two (2) years experience as a front office staff member in a medical, behavioral, or administrative setting preferred Supervisory experience preferred Experience with a multi-line phone system and professional phone skills preferred Knowledge of Microsoft Office Suite preferred You’ll Be A Great Fit for This Role if You: Have a background in dental or healthcare front office settings Enjoy creating a positive and organized environment for both patients and staff Are confident managing schedules, processes, and payment workflows Can remain calm and compassionate in high-pressure or escalated situations Believe that excellent customer service is essential to quality care Are passionate about expanding access to dental health services in underserved communities #J-18808-Ljbffr Compass Health Network