Customer Service Representative - State Farm Agent Team Member

Bilingual Spanish Service and Sales Representative

Ryan Williams State Farm is seeking a motivated, customer-focused Bilingual Spanish Service and Sales Representative to join our team. This position is ideal for someone who enjoys helping people, building relationships, and identifying insurance products that meet customers' needs.

Position Responsibilities

• Answer incoming phone calls and assist customers promptly and professionally.
• Provide service to existing policyholders and help resolve routine questions or concerns.
• Update and maintain customer insurance policies accurately.
• Answer questions about billing, payments, invoices, policy changes, and account information.
• Identify opportunities to discuss and offer additional insurance products that may benefit customers.
• Transition conversations from service needs to appropriate sales opportunities in a helpful, consultative manner.
• Assist with basic claims-related questions and guide customers through the initial claims process.
• Document customer interactions and maintain accurate records.
• Follow up with customers regarding quotes, policy updates, payments, and service requests.
• Provide professional customer service in both English and Spanish.

Qualifications

• Bilingual in English and Spanish, with the ability to communicate clearly in both languages.
• Strong communication, listening, and customer-service skills.
• Professional, positive, and dependable attitude.
• Ability to multitask and remain organized in a fast-paced office environment.
• Comfortable discussing insurance products and identifying customer needs.
• Basic computer skills and the ability to learn insurance-related systems.
• Previous insurance, sales, customer service, or office experience is preferred but not required.
• Must be willing to obtain a Property and Casualty insurance license.
• Must meet applicable licensing and background requirements.

What We're Looking For The ideal candidate is friendly, confident, detail-oriented, and comfortable speaking with customers by phone and in person. You should be willing to learn, take initiative, and contribute to a team that helps customers protect what matters most.

Benefits and Compensation

• 50% Reimbursement for Health, Dental and Vision Insurance
• Competitive pay based on experience and qualifications.
• Opportunities for commissions, bonuses, or incentives may be available.
• Training and support toward obtaining the required Property and Casualty license.
• Growth opportunities within the agency.

Compensation: $40,000.00 - $50,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Chicago, IL and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.