Engagement Manager

What You’ll Do Serve as the face of Legora for a portfolio of law firms and/or in‑house legal teams post‑sale, owning relationships from onboarding through adoption, expansion & renewal. Lead complex rollouts in close partnership with Legal Engineers, establishing a strong foundation for long‑term adoption and measurable customer outcomes from day one. Drive sustained product adoption through structured enablement programs, tailored success plans, regular engagement & proactive usage optimization. Act as a trusted strategic advisor to legal & operational leaders, aligning Legora to client goals, uncovering new use cases & helping teams re‑imagine how legal work gets done. Identify commercial opportunities, partnering cross‑functionally to close renewals & expansion. Monitor customer health using metrics to proactively mitigate churn risk & drive retention. Collaborate closely with Product, Engineering, Legal Engineering & Marketing to translate client feedback into actionable insights that shape our roadmap, messaging & go‑to‑market strategy. Design, refine & operationalize Legora’s Customer Success playbook for scale – we’re building this machine together. Input & execution will be not only appreciated but also expected. What You Bring 5+ years in a management consulting or similar client advisory role, a customer‑facing role in B2B SaaS, or within the Legal field (Innovation, Knowledge Management, Associate). A proven track record of driving customer retention, satisfaction & expansion. Exceptional change management, project management & stakeholder management skills. Exposure to legal tech, legal operations, or regulated industries is a plus; curiosity & ability to learn complex environments quickly is essential. High EQ & commercial instinct, meaning you know when to listen, advise, & act. Excellent communication skills: written, verbal & interpersonal. Manage high‑level conversations with legal leaders & roll up sleeves with hands‑on teams. A love of fast‑paced, early‑stage environments where you help build the playbook, not just follow it. Comfortable with metrics – driven by data, customer health & outcomes over process. A passion for in‑office collaboration – we are in‑office 5 days per week in our beautiful Union Square HQ, building together. What’s In It For You Global collaboration : Partner with teams & clients across Europe, APAC & North America. Competitive package : Comprehensive salary, benefits & tools for success. Meaningful work : Your efforts shape how thousands of lawyers use AI daily. In‑person environment : Chicago office designed for ambitious builders & company‑provided lunch daily. Benefits & Perks Medical – Multiple medical plan options through Aetna & Kaiser Permanente HSA or Healthcare FSA (based on plan selection) Dental – MetLife Vision – Vision Care Family Support Generous parental leave Free access to Maven Clinic Dependent Care FSA Free One Medical membership for employees & dependents Additional Perks Pre‑tax commuter benefits Life Insurance & STD/LTD 401(K) with generous company match Unlimited PTO Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs & more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer & committed to creating an inclusive, high‑performance culture where everyone can do their best work. We welcome people of all backgrounds & don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr