Benefits Account Executive

At HSA Bank, a division of Santander Bank N.A., we’re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.

Are you ready to join us?

Experienced client relationship professional responsible for managing employer accounts, delivering strategic guidance, and driving client retention, growth, and satisfaction within the employee benefits and Consumer Driven Healthcare (CDH) space. Partners with employer contacts, conduct strategy sessions, provide product training, identify client needs, and ensure effective utilization of benefit solutions. Proactively and reactively manages client relationships by addressing service concerns, resolving escalations, mitigating retention risks, and strengthening client loyalty. Collaborates across teams to improve processes, enhance the client experience, identify cross-sell opportunities, and support revenue growth. Success in this role requires strong communication skills, attention to detail, problem-solving abilities, adaptability, and a commitment to delivering exceptional service while maintaining the highest level of confidentiality.

Key Responsibilities

• Lead strategy discussions with employer clients
  
• Deliver product training and adoption support
  
• Identify growth, upsell, and cross-sell opportunities
  
• Gather client feedback and resolve service issues
  
• Maintain confidentiality of client and company information
  
• Drive process improvements and escalate issues when needed
  
• Track client engagement activities and measure outcomes
  
• Proactively and reactively manage client retention by addressing client concerns, resolving service issues, identifying potential risks, and implementing solutions
  
• Comfortable working in a highly collaborative virtual environment with mandatory camera participation for meetings, presentations, and client engagements.
  
• Mandatory travel required based on business needs
  

Core Competencies

• Builds strong relationships across all levels of client organizations
  
• Communicates effectively and professionally
  
• Is adaptable in a fast-changing environment
  
• Takes ownership and solves problems proactively
  
• Is results-oriented and growth-focused
  
• Has strong attention to detail and follow-through
  
• Can manage sensitive and confidential information
  

Required Experience

• High School Diploma or GED
  
• 3-4 years of experience in:
  
  • Consumer Driven Healthcare (CDH)
    
  • Employee Benefits
    
• Employer benefits account experience preferred
  
• Bilingual skills are a plus
  

The estimated salary range for this position is $60,000USD to $65,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.


#LI-BY1

#LI-REMOTE

HSA Bank, a division of Santander Bank, N.A.Santander Holdings USA, Inc. and its subsidiaries (“Santander”) are equal opportunity employers committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.