Resident Assistant - C-HRT Safe Haven

About ECS/ Why work for us?


We want you to apply because we believe everyone can make a positive impact. By joining ECS, you will directly improve the lives of children and their families and those facing homelessness, mental health challenges, and substance use disorders in San Diego. Your unique skillset will be embraced as we work to break systemic barriers and create a more equitable society. Join us in making a meaningful difference in the lives of others!


Mission: Our mission is to break barriers and transform communities through programs rooted in our tradition of action and faith in God.


Purpose: Our purpose is to cultivate a strong, vibrant, and just San Diego region.


Vision: Our overall vision is to have an abundant and equitable society where all have unlimited potential.


Core Values: Belonging - Respect - Empowerment - Exploration - Stewardship


GENERAL DESCRIPTION: Under the supervision of the Program Manager, the Resident Assistant monitors the safety and well-being of all Safe Haven residents while they are on site. The Resident Assistant ensures that residents comply with program guidelines, assists residents in their daily living activities and documents all services provided. The Resident Assistant is also responsible for reporting all potential and actual crisis situations to their supervisor, clinical support staff (partner agency) and/or appropriate emergency services (i.e., law enforcement, paramedics, firefighter department, etc.).

1. Conduct the initial intake utilizing the appropriate documentation and filing systems as directed by the Program Manager.
2. Work as a part of the service team to assist residents in meeting their basic needs including but not limited to personal hygiene, social interaction, laundry, mail, etc.
3. Document resident contacts through electronic files (Clarity and/or Welligent) with respect to case plan goals, resident activities/behaviors, and supportive services rendered.
4. Monitor, evaluate, and record resident progress in hard and soft copy formats with respect to case plan goals, activities/behaviors, units of service rendered, stages of change, and other statistical and narrative information as required.
5. Participate in safety inspections and fire drills, night bed counts, inventory, and other operational tasks as may be assigned by the Program Manager.
6. As a team member, assist in evaluating resident functioning of independent living skills as demonstrated in unit inspections, chore compliance, and identification of basic needs.
7. In coordination with case management team, refer residents to all applicable resources for achievement of case plan goals. This may include providing directions, reminding residents of appointments, and helping a resident locate community-based resources.
8. Facilitate communication among residents and between residents and staff, and model respectful communication and team collaboration in all contacts with residents and co-workers.
9. Participate with other staff as an active team member, attending regular staff meetings to plan and coordinate resident and management objectives.
10. Maintain a confidential environment by ensuring that all written resident information is always secure and by refraining from discussing confidential matters either with or in the presence of other residents and outside entities.
11. Assist and support staff in completing everyday tasks associated with routine program operation, administering rules, and program guidelines in order to support resident progress toward identified goals.
12. Perform other duties as assigned.

• High school diploma/GED is required.
• Associate Degree in Psychology, Social Work, Counseling, or related field is preferred.
• Registered or Certified SUD Counselor preferred.
• Peer Support Specialist Certification preferred
• Minimum of one-year experience working in a residential setting, preferably with people with SUD, mental illness and/or experiencing homelessness. chronically mentally ill or other special needs populations.

1. This position requires the ability to be flexible with a twenty-four-hour schedule, the majority of the shifts that are needed are second and overnight shifts, including holidays and weekends.
2. Staff must be comfortable interacting with resistant residents, being in contact with residents who are not in touch with reality, addressing difficult conversations (setting limits, personal hygiene, etc.).
3. Adherence to all federal, state, local, and agency policies and procedures as it relates to the mission and purpose of the program.
4. This position is located in an environment that provides transitional housing, case management, and supportive services to the chronically homeless mentally ill, who may or may not have co-occurring issues relevant to domestic violence, substance abuse, a criminal history, and so forth. The noise level of the environment can be loud and chaotic, and there is no private office. The site has multiple stories which require regular use of stairs.
5. This position requires adherence to a dress code that promotes the safety of the clients and staff as well as promotes the values and ethics of the hiring agency.
6. Adherence to the corresponding discipline's Laws & Regulations and Code of Ethics.
7. The position requires the ability to be flexible in working without judgment with individuals in varying stages of recovery and/or relapse.
8. This position is exposed to harsh chemicals found in typical house cleaning products/materials; applicants are advised to free of pre-existing respiratory or allergic conditions which would be exacerbated through exposure to such products/materials.
9. This job includes close vision and the ability to adjust focus; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform work on multiple, concurrent tasks and interact with program management, staff, volunteers, representatives of public agencies and community organizations and others encountered in the course of work.

1. Must pass criminal background check, including Live Scan fingerprinting and pre-employment drug screening, including marijuana
2. Valid California driver's license and automobile insurance indicating access to reliable transportation.
3. Must have medical clearance certifying absence of TB.
4. Must have CPR certification or be willing to acquire on the job.
5. Free from federal debarment.