Patient Engagement Specialist

Patient Engagement Specialist

The Patient Engagement Specialist is responsible for tracking patient engagement metrics, tracking no-shows, reaching out to patients, gathering data, identifying barriers, analyzing trends, and reporting the effectiveness of engagement strategies, ensuring patient compliance and researching/troubleshooting patients' reasons for non-compliance using data and reports from the Electronic Health Record. The role combines technical expertise, data analytics, and review of the electronic health records with patient interaction to ensure patient compliance.

High School Diploma or equivalent required. Additional education/certification in healthcare/medical office field is preferred. Applicable work experience may be substituted for formal education beyond High School. Minimum one (1) year experience as a Medical Office Assistant, Receptionist or Secretary in a health care environment required.

PESI = $18.00 per hour

PESII = $19.00 per hour after successful completion of Introductory Period (6 months).

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle objects; controls, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift up to 15 pounds. Specific vision abilities required by the job include close vision, distance and color vision, peripheral vision, depth perception and the ability to adjust focus.

Syracuse Community Health