Member Service Representative

Mission Statement:

Our mission is to empower individuals to unlock their full potential through personalized, result-driven fitness programs, comprehensive support, and an unwavering commitment to creating a welcoming and inspiring environment for all.

Vision:

Our vision is to become a leading fitness brand renowned for transforming lives by delivering unparalleled results, fostering strong community connections, and redefining the standards of excellence in the fitness industry.

Passionate about fitness? Self-starter? Great at customer service? Looking to grow with a company? Let's talk!

We're excited about you because you:

• Are authentic, sincere, and open-minded
• Self-motivated and eager to learn
• Have a genuine interest in helping others
• Strive to excel, exceed goals, and embrace growth opportunities

Travel Requirement:

• Minimal travel for training and lead generation

Key Responsibilities:

• Greet and Welcome Members: Warmly greet members, create a friendly atmosphere, and develop first-name relationships. Verify check-ins and resolve issues.
• New Membership Tours and Sign-ups: Conduct tours, assist with enrollment, and explain membership options.
• Lead Generation/Sales: Understand the services and products we offer in-depth, stay curious, and discover when members need our help in transforming their health and wellness journey.
• Equipment Cleaning: Regularly sanitize and organize equipment.
• Facility Maintenance: Ensure a clean, safe environment; put away weights and monitor/report maintenance issues.
• Customer Service: Respond to inquiries, address concerns, and exceed member expectations.
• Answering Calls and Message Handling: Handle calls professionally and redirect or take accurate messages.
• Collaboration and Communication: Maintain effective communication with management and staff.
• Mail and Package Handling: Receive and distribute mail and packages, ensuring proper tracking.
• Other Duties: Perform additional tasks as directed by management.

Qualifications:

• High School Diploma or Equivalent
• Excellent customer service and communication skills
• Basic retail sales knowledge
• Functional computer skills
• Ability to multi-task efficiently
• Flexible schedule, including holidays and weekends
• Ability to lift 45lbs and stand for extended periods
• Team player who upholds KlickWay Athletics' values and policies
• Customer service: 2 years (Preferred)

Expected hours: 10 - 20 per week

Shift:

• Weekends
• As needed