BH Link Care Coordination Specialist (Full Time)

Care Coordination Specialist (Full Time; 36 hours) 3‑4 Day Work Week. Shifts: 1st, 2nd and 3rd The BH Link is searching for enthusiastic professionals who are looking to make a positive impact in the Rhode Island community! The BH Link is a 24/7 triage facility providing assessment and referral services for adults experiencing mental health and/or substance use crises. The role of the Care Coordination Specialist will be to provide a warm welcome for clients visiting the program, to provide support to the clinical team throughout the client's visit, and to facilitate connections during referral processes. Roles and Responsibilities Assist clients in filling out paperwork, as needed Provide information about the BH Link for clients, friends, and family Help to ensure the comfort and safety of clients throughout their visit to BH Link Monitor facility cameras and help to ensure environmental safety on and around the grounds of the program Guide clients through safety checks during their entry into the BH Link facility Assist in facilitating transportation to and from the BH Link facility, as needed Assure that treatment bays are presentable and safe prior to the transition of a client from the waiting room to the treatment bay Maintain documentation and logs, as appropriate Engage in insurance authorization Consistently assess the needs of the program to determine where support is needed Provide additional clinical and administrative support as needed Desired Skills Personable and compassionate in approach Able to build rapport with clients within a short period of time Able to apply learned verbal de‑escalation techniques with clients in crisis Works well in a team setting and communicates effectively with other professionals Proactive and engaged when working with clients and co‑workers Ability to multi‑task and prioritize effectively in fast‑paced environments Ability to work on various platforms, including electronic health records Multilingual professionals are encouraged to apply (and reimbursed accordingly) Experience and Education Minimum associate's degree in human services (or equivalent experience) Preferred 1–3 years' experience in human services (or other relevant experience) Benefits Community Care Alliance offers competitive salaries based on experience, skills and performance, a comprehensive benefits package, and great quality of work/life. Generous vacation, sick time and holidays Comprehensive medical and dental coverage as well as voluntary vision and AFLAC supplemental coverage 403b with matching after 6 months of employment Flexible Spending (FSA) and Dependent Care (DCA) accounts Agency‑paid group life insurance; long‑term disability Tuition reimbursement and licensure/certification bonuses Employee referral program as well as bilingual skills premium On‑site or nearby parking available at most buildings; mileage reimbursement for client and business related use of your personal vehicle Equal Opportunity Employer Community Care Alliance is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability. Military Friendly Employer Military friendly employer! #J-18808-Ljbffr