Chief Operating Officer

Chief Operating Officer (COO) — Promotional Products Company About the Company Social Imprints – San Francisco, CA Startup of the Year – SF Magazine Most Innovative Company Award – Fast Company Social Entrepreneur of the Year – Bloomberg Business Week Did you ever think you could change the world by working in the promotional products industry? Now you can do it by working with Social Imprints. Our social mission is to provide second chances for those who genuinely need them. Eighty percent of our staff comprises at-risk individuals, including formerly incarcerated people, recovering addicts, individuals on/off public assistance, and the undereducated/unemployed. Since opening our doors in 2008, Social Imprints has been the go-to provider in the Promotional Products industry for many of the nation’s top brands, including Dropbox, Oracle, Pinterest & NetSuite. That’s because we are passionate not only about our swag but also about our community. If you need a second chance or want to work for a company that makes an actual imprint on its community, Social Imprints is the place for you! Key Responsibilities Provide independent operations leadership for non-sales and non-marketing teams (Warehouse, E-commerce, Procurement, Accounting). Own operational P&L performance and margin optimization for each team. Align each team’s operational strategy with company growth objectives. Recruit for all open positions across these teams, and identify and mentor operational leaders as the company scales. Role model and promote a culture of innovation, ownership, responsibility, and operational excellence. Report on and coach teams to achieve monthly, quarterly, and annual KPIs and OKRs. Oversee global vendor network, product sourcing strategy, and rebates program. Manage outside 3PL partnerships and/or secondary owned warehouse operations. Develop contingency and risk mitigation strategies. Provide updates, reporting, and metrics directly to the CEO. Examples include department job costing, monthly, quarterly, annual goals, overall and department P&Ls, individual and department KPIs and OKRs, warehouse performance metrics. Partner with Finance on budgeting, forecasting, and cost control. Technology Leadership Manage the technology stack (Shopify, internal proprietary OMS, NetSuite WMS/Accounting/Integrations) for efficiency and effectiveness, ensuring scalability for future growth. Collaborate with technology teams to enhance profitability, automation, and scalability of client internal and external stores and integrations. Improve operational data visibility and reporting analytics across all platforms. Support digital transformation initiatives across operations. Scope and manage NetSuite upgrades and modules. Qualifications At least 5 years of warehouse leadership experience in pick/pack, kitting, and packaging. Demonstrated senior leadership of multi-functional teams, including procurement, logistics, warehouse, and e-commerce at a successful promotional products company. Proven success scaling operational infrastructure in a successful and growing promotional products company. Strong technology background and experience managing/onboarding major cloud-based software solutions such as Salesforce, Oracle, or preferably NetSuite. Helped create or onboard a proprietary internal technology OMS. Demonstrated financial leadership with end-to-end P&L responsibility, including strategic financial planning, forecasting, pricing strategy, operational cost management, cash flow oversight, and data-driven decision-making to improve profitability and scalability. Compensation & Benefits Competitive executive salary + performance bonus Equity participation opportunity Health, dental, and vision benefits 401(k) plan Leadership role with significant growth impact Opportunity to become CEO in the future Location (Based in San Francisco) Hybrid (3 days in the San Francisco office and 2 days work from home) How to Apply Please submit your resume along with a brief cover letter outlining your relevant experience and why you believe you are a strong fit for this role. Applications that include a cover letter will receive priority consideration. We are an equal opportunity employer committed to building a diverse and inclusive workplace. #J-18808-Ljbffr