Regional Manager of Technical Operations (MLS) (52734)

Overview The Regional Manager of Technical Operations (RMTO) is responsible for supporting the Distribution/Hospital Services, Component production, and Testing and Labeling departments in Texoma, and North, Central and East Texas (Carter BloodCare service areas). Under minimal, direct supervision, the RMTO supports routine operations, conducts interviews, manages departmental training for team members, and supports the Hospital Relations department with Pre-Hospital Transfusion account management. The RMTO ensures proper utilization and shipment of all blood products, oversees and coordinates, drafts, administers, and implements departmental procedures, validations, and other regulatory issues. This position identifies and establishes consistency in procedures, processes, budgets, timekeeping, and best practices within the Carter BloodCare (CBC) service area. The RMTO exemplifies and champions CBC Core Values and Code of Conduct, and adheres to CBC policies and applicable Standard Operating Procedures (SOPs). To support ongoing development and organizational goals, the RMTO is required to attend meetings and training sessions, as assigned. The RMTO maintains active and current professional licensure and/or certifications, as required by role-specific regulations and organizational requirements. Periodic travel between assigned work areas to support other locations/projects within the service area is required. A valid driver’s license and an acceptable driving record (as specified in the current Vehicle Safety Loss Control Guidelines) are required. Exempt employees are expected to maintain availability beyond standard business hours when business needs arise. Regular, full-time attendance is required during normal working hours. Responsibilities Support the Distribution/Hospital Services, Component production, and Testing and Labeling departments in assigned service areas. Conduct interviews and manage departmental training for team members. Support the Hospital Relations department with Pre-Hospital Transfusion account management. Ensure proper utilization and shipment of all blood products; oversee and coordinate department activities. Draft, administer, and implement departmental procedures, validations, and other regulatory issues. Identify and establish consistency in procedures, processes, budgets, timekeeping, and best practices within CBC service areas. Attend meetings and training sessions as assigned; maintain active licensure and/or certifications as required. Travel as needed to support other locations/projects within the service area; maintain a valid driver’s license and acceptable driving record. Maintain availability beyond standard hours when required by business needs. Qualifications Education Bachelor’s of Science Degree or related field MLS, ASCP, or equivalent Experience Minimum of 4 years of experience in blood bank management or in a supervisory position; or, 2 years of supervisory experience in blood banking with emphasis on inventory management and hospital services; or five years in a supervisory capacity in a government-regulated inventory control environment; or equivalent combination of education and experience Minimum of 2 years of experience with blood/inventory management software/programs Minimum of 6 months of experience working in a blood component production capacity, preferred Minimum of 6 months of experience working in a timekeeping/payroll capacity, including attendance policy enforcement, preferred Must possess a valid driver’s license and an acceptable driving record Skills and Knowledge Excellent verbal and written communication skills, including strong telephone communications aptitude Working knowledge of applicable AABB standards and FDA regulations related to manufacturing, quality control, distribution, storage, and transportation of blood products; ability to write and perform SOPs and validations Working knowledge of equipment and instrumentation in related departments (e.g., Component Production, Distribution, Testing and Labeling) Strong computer skills with experience in blood banking, inventory management, component production, product quality control software/programs, and Microsoft Office Suite Comprehensive knowledge of administrative functions (e.g., timekeeping, budget activities, temperature monitoring) Ability to lead and motivate a diverse workforce toward common objectives Ability to make and act on critical decisions in unusual or stressful situations with minimal supervision Strong organizational skills to support departmental needs and maintain inventory availability Physical/Mental Stress Factors Stress related to handling, production/fractionation, and temperature maintenance of blood products and regulatory compliance Stress related to regulatory oversight of a large, diverse operational team Stress related to frequent regulatory and compliance changes Stress related to life/death consequences determined by performance quality Stress due to frequent actions/responses necessary for quality control and quality assurance with critical deadlines Travel between assigned work areas to support other CBC service locations EEO and Compliance Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities to all employees and applicants and will not discriminate in its employment practices due to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #J-18808-Ljbffr Carter BloodCare