Senior Business Process & Delivery Analyst

The Senior Business Process & Delivery Analyst will serve as the operational backbone for Commercial Data Operations (CDO) demand intake, initiative tracking, and delivery governance.
The role will translate strategic direction into disciplined day-to-day execution by administering Azure DevOps Boards, coordinating cross-functional work, maintaining high-quality project data, developing standard operating procedures, producing actionable reporting, and identifying opportunities to simplify or automate work while protecting business value. ROLE IMPACT Enable consistent intake, transparent project tracking, reliable governance, and leadership-ready insights across CDO verticals.

Key Responsibilities
Azure DevOps Boards Administration & Work Management
Administer and maintain Azure DevOps Boards for CDO intake, strategic initiatives, projects, and operational work.
Configure and manage Epics, Features, User Stories, Tasks, custom work item types, fields, states, rules, templates, area paths, iteration paths, queries, dashboards, and team views.
Maintain clear work-item hierarchy, traceability, ownership, dependencies, risks, decisions, milestones, and status information.
Perform routine board hygiene, data-quality checks, backlog reviews, aging analysis, and follow-up with work owners.
Help teams use consistent naming, classification, estimation, prioritization, and closure standards. Agile Delivery & Project Coordination
Apply Agile, Scrum, Kanban, and hybrid delivery practices based on the needs of each initiative.
Coordinate backlog refinement, sprint or delivery planning, stand-ups, reviews, retrospectives, and action follow-up where appropriate.
Track deliverables, milestones, blockers, cross-team dependencies, approvals, and decisions through completion.
Prepare concise status updates, portfolio summaries, RAID logs, decision logs, and leadership materials.
Support initiative owners with planning, sequencing, capacity visibility, and escalation of delivery risks. Intake, Triage & Portfolio Governance
Operate and continuously improve the centralized CDO intake process from request capture through triage, assignment, prioritization, conversion to delivery work, and closure.
Review requests for completeness, clarify business need and expected value, and coordinate routing across DMO, Data Governance, MDM, Reporting, Data Fluency, and relevant partners.
Maintain intake taxonomies, required fields, service expectations, governance cadence, ownership models, and decision criteria.
Provide transparent views of demand, pipeline, backlog, workload, throughput, aging, and portfolio health.
Assist with meeting preparation, facilitation, notes, decisions, actions, and post-meeting follow-through. Process Development, SOPs & Documentation
Develop and maintain SOPs, process maps, RACI matrices, playbooks, operating procedures, templates, user guides, governance standards, and training materials.
Document current-state and future-state workflows, business rules, handoffs, controls, exceptions, and escalation paths.
Create clear, reusable documentation that helps teams adopt and sustain new ways of working.
Maintain a well-organized source of truth with version control, ownership, review dates, and change history.
Apply continuous-improvement and Lean principles to reduce ambiguity, duplication, rework, and administrative burden. Cross-functional Collaboration & Change Enablement
Build trusted relationships across technical, data, business, governance, and leadership teams.
Facilitate productive conversations, ask thoughtful questions, clarify ownership, and find practical paths through cross-team constraints.
Influence without direct authority and communicate comfortably with team members, subject-matter experts, vendors, and leaders.
Support communications, training, office hours, adoption tracking, and feedback loops for new processes and tools.
Create an inclusive working environment where stakeholders can raise concerns, propose ideas, and make informed decisions. Analytics, Reporting & Visualization
Design and maintain leadership-ready Power BI dashboards, scorecards, and operational reports using appropriate data modeling and DAX.
Develop metrics for intake volume, request type and source, cycle time, response time, backlog, aging, throughput, closure rate, workload distribution, SLA performance, and delivery health.
Validate data quality, investigate reporting discrepancies, and translate data into clear insights and recommendations.
Present information visually and concisely for operational teams and senior leadership. Automation, Innovation & Technology Enablement
Proactively identify repetitive, manual, or error-prone work that can be simplified or automated.
Assess how existing enterprise tools and technologies can be better leveraged before introducing new solutions.
Explore responsible use of Azure DevOps, Power Automate

Experience: -

• 8+ Years

Location: -

• Hybrid model, 2 days onsite at Atlanta, GA. Candidates local to Atlanta are preferred. Candidates must reside in or be authorized to work in the United States

Educational Qualifications: -

• Engineering Degree BE/ME/BTech/MTech/BSc/MSc.
• Technical certification in multiple technologies is desirable.