Contact Center Advocate | Full-Time

Contact Center Advocate - Full-Time

Rate: $20 per hour + Comprehensive Benefits Package

Primary Job Role: Serve as a liaison between members and the Credit Union to assist members with their Credit Union needs. Provide account information to members, and promote and cross-sell Credit Union products and services.

Functions and Responsibilities:

• Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries. Follow-up on services offered to each member in a timely manner.
• Actively listen and ask questions to determine the most appropriate solution for individual members' needs in accordance with established service quality standards.
• Access, input, and retrieve member information in core system and other supporting operating systems.
• Make concerted effort to handle all matters at the first point of contact.
• Consistently maintain basic knowledge of Avadian's products and services in order to provide appropriate assistance as well as effectively cross-sell.
• Effectively manage time off the phones to meet job requirements.
• Work on Saturdays as assigned.
• Perform other duties as assigned by the supervisor and officers of the credit union.

Requirements:

Basic Requirements:

• Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
• Must be able to operate calculator, computer systems, phone/voice mail system, and all other equipment necessary to perform job.
• Must have the proven ability to provide quality service to our members.
• Must be able to understand the importance of positive voice tones and express oneself clearly.
• Must be able to handle high levels of stress.
• Working hours are from 8:00 AM to 5:00 PM CST. Saturday rotations are required from 9:00 AM to 1:00 PM CST.

Experience: Minimum of one year of similar or related experience preferably in a financial institution preferred. A high school education or GED.

Avadian Credit Union is an Equal Opportunity Employer.