Business Documentation Analyst

Robert Half

Job Description

Robert Half is seeking a Business Process Analyst to evaluate, document, and improve business processes for a non-profit organization based in Portland, OR. This candidate will be responsible for working closely with business users, documenting workflows, providing guidance and acting as a go-to person for any process-oriented questions. Apply today!

Duration: Through to January 2027 to start

Location: 100% Onsite

Schedule: Monday - Friday at 8am to 5pm PST

Job responsibilities:

Conduct discovery meetings and stakeholder interviews across departments to understand current business processes and operational needs.
Document business processes, workflows, system usage, and departmental procedures.
Analyze how teams utilize Salesforce and related systems, identifying gaps, inefficiencies, and opportunities for enhancement.
Evaluate reporting, data, and operational requirements and provide recommendations for process improvements.
Gather, analyze, and document business requirements and enhancement requests.
Develop desk manuals, onboarding guides, training materials, and knowledge management documentation.
Facilitate small-group training sessions and workshops to support process adoption and system usage.
Support testing and validation efforts related to process improvements and new functionality.
Identify opportunities for process improvements and solutions that can benefit multiple departments across the organization.
Partner with business stakeholders to translate business needs into clear, actionable recommendations.

5+ years of experience as a Business Analyst, Business Process Analyst, Systems Analyst, or in a related role.
Strong experience with business process documentation, workflow analysis, and process improvement .
Proven ability to conduct stakeholder interviews and facilitate requirements-gathering sessions.
Experience performing gap analysis and identifying operational inefficiencies and improvement opportunities.
Exceptional communication and interpersonal skills, including the ability to ask thoughtful and probing questions.
Experience creating training materials, onboarding documentation, desk manuals, and knowledge management resources .
Strong ability to translate business conversations and operational challenges into actionable recommendations and documented requirements.
Experience supporting testing and validation of process changes or new system functionality.
Salesforce experience preferred , ideally including experience with Salesforce Nonprofit Cloud .

Apply

Vacancy posted 2 days ago

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