Manager, IT Controls and Compliance

Lead IT Controls, Compliance, and Operational Excellence Across Mission-Critical Technology Services Georgia System Operations Corporation (GSOC) is seeking a Manager, IT Controls and Compliance to lead the IT controls, compliance, audit readiness, and service-management capabilities that support Shared Services IT across GSOC, Georgia Transmission Corporation (GTC), and Oglethorpe Power Corporation (OPC). This role provides strategic direction for IT internal controls, including controls supporting Sarbanes-Oxley and NERC Critical Infrastructure Protection requirements, and helps ensure controls are clearly documented, assigned, operated, tested, assessed, and continuously improved. The manager also leads IT processes that support a service-oriented operating model, including change management, incident management, knowledge management, asset management, software license management, vendor management, and agile ways of working. This opportunity is ideal for an experienced IT controls and compliance leader who can connect regulatory obligations, audit readiness, IT service management, operational resilience, customer satisfaction, team leadership, and continuous improvement in a mission-critical environment. This role is not eligible for visa sponsorship What You'll Do As Manager, IT Controls and Compliance, you will lead the team, controls, processes, standards, and stakeholder relationships that strengthen IT controls and service delivery across the Family of Companies. You will: Partner with IT leadership and business stakeholders to understand control and process needs, establish priorities, and align initiatives with company strategy and business requirements. Develop and maintain IT policies, standards, controls, procedures, process documentation, and ownership assignments. Oversee the design, implementation, operation, testing, assessment, reporting, and continuous improvement of IT internal controls. Support IT controls required for Sarbanes-Oxley and NERC CIP compliance and promote adherence to applicable laws, regulations, industry standards, corporate policies, guidelines, and procedures. Coordinate with internal and external auditors during independent assessments, provide clear and timely support, and ensure audit evidence and control documentation are complete and accurate. Partner with IT leadership to develop, track, and complete management action plans when control gaps or audit findings are identified. Lead IT service-management processes, including change, incident, knowledge, asset, software license, and vendor management. Ensure new and revised controls and processes are appropriately tested before implementation and monitored for ongoing effectiveness. Develop and report operational metrics, control-performance information, process results, risks, issues, and improvement opportunities. Provide leadership and support during major incidents, disaster recovery events, business continuity activities, and security incident response and recovery plan activation. Build and maintain productive relationships with IT peers, business stakeholders, auditors, vendors, and other partners while promoting responsive customer service. Manage the department budget, forecasts, expenditures, contracts, purchase orders, and related cost-management responsibilities. Lead team staffing, work allocation, performance management, coaching, development, training, coverage planning, and retention activities. Communicate a clear vision and strategy, model high standards for integrity and cooperation, and foster innovation and continuous improvement. Manage routine departmental administration, reporting, operational metrics, timesheets, and other personnel-related processes. What You Bring Bachelor's degree in Computer Science, Business Administration, Information Technology, Engineering, or a related field. Equivalent combination of education, training, and directly related work experience may be considered. Ideally, 10+ years of relevant experience in areas such as IT, IT audit, application support, software engineering, IT service management, agile delivery, cloud infrastructure, virtualization, business analysis, or technology operations. An associate degree in a related field with ideally, 14+ years of relevant experience, including approximately 5+ years in a supervisory or leadership role, may be considered as equivalent experience. Ideally, 18+ years of directly related experience, including approximately 5+ years in a supervisory or leadership role, may also be considered as equivalent experience. Experience leading IT controls, compliance, audit, service-management, or process-improvement work in a complex technology environment. Strong verbal and written communication skills with the ability to work effectively with technical teams, business stakeholders, leadership, auditors, and vendors. Excellent organization, time management, analytical thinking, creative problem-solving, and relationship-management skills. Demonstrated people-leadership capability, including performance management, personnel development, resource utilization, work direction, and team dynamics. Ability to balance strategic priorities, operational needs, regulatory requirements, customer expectations, team capacity, and business risk. Preferred Qualifications IT Controls, Compliance & Audit Experience supporting Sarbanes-Oxley, NERC CIP, or another regulated technology control environment. Experience working with internal and external auditors and coordinating remediation or management action plans. IT Service Management & Process Leadership Experience implementing or managing ITIL-aligned processes such as change, incident, knowledge, asset, software license, and vendor management. Experience developing policies, standards, procedures, metrics, and continuous-improvement plans for IT operations. Experience supporting agile ways of working and a service-oriented IT operating model. People, Budget & Stakeholder Leadership Experience leading technical, controls, compliance, audit, or service-management professionals. Experience managing budgets, forecasts, contracts, vendors, purchase orders, or technology expenditures. Experience partnering with business and IT leaders to prioritize initiatives, manage change, and improve customer satisfaction. Certifications Relevant certifications in IT service management, IT audit, controls, risk, compliance, cybersecurity, project management, or agile practices are preferred but not required. Advantages of Working at GSOC Working at GSOC means more than just a job--it's an opportunity to contribute to work that truly matters. Mission-Driven Impact Your leadership helps strengthen the IT controls, compliance practices, and service-management processes that support reliable technology services across GSOC, GTC, and OPC. Controls, Compliance & Operational Excellence Lead work that connects regulatory compliance, audit readiness, ITIL processes, operational resilience, customer satisfaction, and modern ways of working in a mission-critical environment. Strong Values and Professional Standards Work in an environment grounded in accountability, collaboration, integrity, and continuous improvement where control effectiveness, documentation, customer service, and operational discipline are core priorities. GSOC offers a professional, collaborative work environment with competitive compensation, comprehensive benefits, and a commitment to creating a respectful and inclusive workplace. Why Join GSOC At GSOC, you will lead a function that helps keep IT controls effective, compliance commitments supported, service-management processes dependable, and technology operations ready to serve the Family of Companies. You'll partner with IT leadership, business stakeholders, auditors, vendors, and technical teams in an environment focused on compliance, resilience, customer satisfaction, and continuous improvement. #J-18808-Ljbffr Georgia System Operations Corporation