Service Operations Assistant

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Purpose
The Service Operations Assistant supports the Service Operations Manager and store leadership in the daily operation of the front end and customer service areas. This position assists with supervising associates, maintaining excellent customer service, supporting cash-handling and front-end procedures, and ensuring company policies, operational standards, and safety requirements are consistently followed.
Key Responsibilities Front-End Operations

• Assists with the daily operation of the front end and customer service areas.
• Helps coordinate checkout lanes, customer traffic, and associate coverage based on business needs.
• Monitors front-end conditions to ensure registers, service areas, and entrances are clean, organized, and customer-ready.
• Assists with opening and closing front-end responsibilities as assigned.
• Monitors operational needs and communicates concerns to the Service Operations Manager or store leadership.
• Helps ensure supplies and equipment are available and properly maintained.

Leadership & Associate Support

• Provides direction and support to front-end and service associates.
• Assists with assigning daily responsibilities based on staffing and business needs.
• Supports training and development of new and existing associates.
• Provides coaching and feedback to associates as appropriate.
• Helps ensure associates understand and follow established policies and procedures.
• Promotes teamwork, professionalism, and accountability throughout the department.

Customer Service

• Leads by example in providing friendly, courteous, and responsive customer service.
• Assists customers with questions, concerns, transactions, and service needs.
• Helps resolve customer concerns professionally and appropriately.
• Supports efficient checkout operations and monitors customer wait times.
• Ensures associates maintain established customer service standards.
• Promotes a welcoming and customer-focused environment.

Cash Handling & Transaction Support

• Supports established cash-handling and transaction procedures.
• Assists with register-related issues, overrides, refunds, and other authorized transactions within assigned responsibilities.
• Helps maintain accurate handling and accountability of cash and other forms of payment.
• Identifies discrepancies or transaction concerns and communicates them to appropriate leadership.
• Follows established procedures for cash controls, register accountability, and financial security.

Scheduling & Operational Support

• Assists leadership with coordinating breaks, lunches, and front-end coverage.
• Helps adjust associate assignments based on customer traffic and operational priorities.
• Supports other departments when business needs require.
• Communicates staffing or coverage concerns to appropriate leadership.
• Helps maintain effective communication between service associates and store management.

Safety, Security & Compliance

• Helps maintain a safe environment for customers and associates.
• Ensures associates follow company safety, security, and operational procedures.
• Identifies and reports potential safety hazards, equipment concerns, or suspicious activity.
• Supports established procedures related to loss prevention and asset protection.
• Maintains confidentiality when handling associate, customer, or business information.
• Supports compliance with company policies and applicable regulatory requirements.

Other Responsibilities

• Assists the Service Operations Manager with department responsibilities as needed.
• May assume additional front-end leadership responsibilities in the manager's absence.
• Works collaboratively with store leadership and other departments to support overall store operations.
• Communicates significant customer, associate, or operational concerns to management.
• Performs other duties as assigned.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

A copy of the full job description can be made available to you.

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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