TEMPORARY CPW License & Pass Employee Denver, CO

License And Pass Temporary Employee Position

This is a temporary position (9 months or less) paying $19.29 per hour. This announcement will remain open until filled. You are encouraged to apply early.

The mission of the Colorado Department of Natural Resources is to develop, preserve, and enhance the state's natural resources for the benefit and enjoyment of current and future citizens and visitors. In an effort to build diversity and inclusion, we welcome applications from people of diverse backgrounds and abilities. Colorado Parks and Wildlife's mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.

Description of Job

The License and Pass Temp will be helping primarily the Disability and Refunds Coordinators with heavy workloads during this time, but will also assist all License, Reservations & Customer Operations staff with various assignments and job shadowing, including but not limited to the following:

• Greeting customers at our front desk. Answering the phone and forwarding the calls to the appropriate CPW staff.
• Processing disability licenses, passes, and ADA accommodations to approved customers. This will include learning the regulations and statutes applicable to those programs and the processing steps.
• Organizing refund and restoration of preference point requests. This will require learning the regulations applicable to the refunds program and the processing steps.
• Learning the Integrated Parks and Wildlife System (IPAWS) license and pass system.
• Completing IPAWS administrative tasks such as merging duplicate customer records.
• Helping contact customers whose mail has been returned as undeliverable to our office.
• Looking for process improvements or efficiency opportunities and providing proposals to the team.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

The ideal candidate will have an interest in the parks, wildlife, and/or the outdoor recreation profession. Experience with databases, email, and internet research is preferred. Candidates should also be well organized, detail-oriented, have excellent communication skills (verbal and written), able to work independently, multi-task effectively, and possess an overall positive attitude. To apply, please submit a cover letter, resume, and writing sample via email to View email address on click.appcast.io with "License and Pass Temporary Employee Position" in the subject line. Qualified applicants will be contacted to schedule an interview.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at View email address on click.appcast.io.