Shift Leader

Shift LeaderAs a Shift Leader at our MSU store located at 603 E Grand River Ave, East Lansing MI 48823, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!Some of our sweet shift leader perks:Flexible part-time work schedulesExcellent training & mentorshipJob stability with a rapidly growing and reputable companyAchievable growth/promotion opportunitiesYou get to work in a fun, exciting team environmentFREE cookies with every shift!What will I do as a shift leader?Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeriesSupport store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team membersPrioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew teamSupport and work alongside the Cookie CrewProvide a safe, clean, working environment for our guests and staff and adhere to safe food handling practicesManage cash handling and depositsDesired skills/experience:At least 1 year of working experience in a customer service focused rolePoint of Sales systems experienceOutstanding communication, time management, and people skillsOutgoing/friendly/patientDetail focused and results-orientedAbility to lead-by-example and motivate othersAbility to lift up to 40 lbs.Legally eligible to work in the United StatesMust be 18 years or older to be employedAbout us:Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!