Shipping & Receiving Clerk - 2nd Shift (Seasonal)

Shipping & Receiving Clerk - 2nd Shift (Seasonal)

Port Reading

Nearest Major Market: New York City Nearest Secondary Market: Newark

The Shipping/Receiving Clerk (S/R) carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

Essential Duties and Responsibilities:

• Customer Service: Process all customer orders in a timely and accurate manner. Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork. Coordinate special, last minute shipping requests with operation department, expediting any order as necessary. Prioritize customer orders according to scheduled pick up time or pier cutoff. Furnish shipping and tracking information as required.
• Customer Interfacing Activities: Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner. Report customer feedback to management, including any signs of customer dissatisfaction.
• Clerical: Oversee all paperwork associated with orders and maintain the corresponding files. Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Data Entry: Operate the computer terminal in a proficient manner. Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
• Documentation: Ensure the accuracy of all receiving and shipping documents. Gather and maintain all data and records relative to shipping and receiving activities. Assist in resolving any discrepancies. Collect all documentation for inbound freight and route to the proper record-keeping unit. Comply with all DSV Work Instructions.

Other Duties: Other clerical duties, including providing backup support for other clerical positions, as directed by Management.

Supervisory Responsibilities: None

Minimum Required Qualifications:

• Education: High School Certificates
• Skills, Knowledge and Abilities: Computer skills, general office experience, including telephone techniques and computer skills in a customer service environment is required. Effective communication skills and skills in operating office machinery are necessary. Microsoft office package experience is recommended.

Preferred Qualifications:

• Customer Service skills
• Communication skills

Physical Demands:

• While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.

Work Environment:

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.