Application Support Engineer
LTM
Job Title: Application Support EngineerLocation: Charlott, NCJob Description:Provide golive and post golive hypercare support for RPA and Mendix applicationsMonitor application performance and stability during deployment windowsCoordinate with business stakeholders developers infrastructure teams and vendors to resolve deploymentrelated issuesEnsure successful transition from project implementation to steadystate operationsUser Acceptance Testing UATCoordinate and facilitate UAT activities with business users and stakeholdersTrack UAT defects and ensure timely remediationPrepare UAT test plans execution reports and signoff documentationSupport business teams during validation and acceptance activitiesServiceNow Incident Request ManagementManage ServiceNow for incidents requests problem tickets and change recordsPerform L2L3 troubleshooting of applicationrelated issuesEnsure SLA compliance and timely resolution of ticketsConduct root cause analysis RCA for recurring issues and implement preventive actionsEnvironment Application SupportSupport setup configuration and maintenance of Development UAT and Production environmentsCoordinate application deployments and release activitiesWork closely with infrastructure security network and database teams to ensure application availabilityMonitor application health and troubleshoot performance issuesInfrastructure OS Patching CoordinationCoordinate monthly OS patching activities with infrastructure teamsAssess application impacts due to patching or maintenance activitiesPlan and communicate maintenance windows to stakeholdersValidate application functionality post patching and upgradesChange Release ManagementParticipate in CAB meetings and support change management processesReview deployment schedules and implementation plansEnsure rollback plans and deployment documentation are maintained
Vacancy posted 8 hours ago
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