Vendor Support Representative

Vendor Support Representative

Boca Raton, FL

Vendor Support Representatives are responsible for ensuring that all support functions regarding our provider networks are handled promptly. They will coordinate, develop, and maintain all facets of damage related issues and administration. This position will be an integral, logistical, and administrative support role for the Service Provider Network.

Duties and Responsibilities:

• Excellent telephone, oral and written communication skills.
• Responsible for all inbound calls from the provider support line.
• Organizational skills, attention to detail and the ability to manage time wisely.
• Assist with vendor-payable issues and research as needed.
• Responsible for sending out provider mail (contracts, applications, updates, and changes)
• Investigate, evaluate, and settle damage claims by mediating between both claimants and service providers.
• Processing and reconciling service provider and member disputes, maintaining documentation of credit card disputes and monitoring transactions for possible fraudulent activity.
• Review and process purchase orders and supplemental costs submitted by our provider network.
• Manage interaction with insurance carriers and get updated insurance information to meet compliance standards.
• Ensure contracts, vendor information, damage administration, insurance updates and incoming calls are performed promptly, meeting compliance requirements.
• Ensure Certificate of Insurances are updated along with W9 tax forms for all providers.
• Modifies existing vendor information to expedite the payment process
• Maintain a database for Out of Network Providers services for 1099 tax purposes.

Qualifications:

• High school diploma or GED
• 1+ year of relevant work experience with proven success in direct customer service, and/or administrative work
• Strong work ethic, dependable, and reliable
• Web based applications
• High energy, self-driven, problem solving, and positive attitude with a strong desire to succeed

Knowledge and Skills:

• Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment
• Excellent communication skills, including writing, articulating, listening, and questioning skills; must be fluent in English. Spanish is a plus!
• Must always maintain the highest level of Confidentiality.
• Excellent interpersonal skills
• Strong knowledge of Microsoft Word, Microsoft Excel, Outlook, Adobe, electronic file system and website navigation
• Ability to take a problem or desired result and then see it through to completion
• Ability to make arithmetical calculations such as addition, subtraction, multiplication, and division
• Must be very proficient with inbound and outbound calls
• Provide support to the Regional Field Managers and their regions
• Present a professional and welcoming environment for internal and external customers
• Understand and operate in accordance with Company Policy and Procedures at all times

Hours Required: 40 hours per week. Monday -Friday 8:30am-5pm. Some weekends some travel

Physical Demands: While performing the duties of this job, the employee is frequently required to talk or hear, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and occasionally required to stand, walk; climb stairs. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment: The usual environment is in a business office with a noise level in the work environment that is usually moderate.

This position is non-exempt.

This job description reflects management's assignment of essential functions and may be subject to change at any time due to reasonable accommodation or other reasons.