Manager, Field Operations

About Us We are a global, family-owned company driven by a passion for innovation. Building on our foundational expertise in carbohydrate chemistry and cell cycle biology, we develop innovative treatments for unmet patient needs, with a focus on iron metabolism and blood-related disorders. About Us We are a global, family-owned company driven by a passion for innovation. Building on our foundational expertise in carbohydrate chemistry and cell cycle biology, we develop innovative treatments for unmet patient needs, with a focus on iron metabolism and blood-related disorders. With 700+ employees across the UK, Ireland, the Nordics, Germany, the USA, we are committed to scientific excellence, patient care, and collaborative partnerships with the medical community. Our Core Values Define Who We Are People-Driven – We are a family-held company built on passionate, knowledgeable people. We value integrity, open-mindedness and respect and are guided by these values in all our endeavors. We respect each individual who becomes a part of our journey, from our employees and partners to our end-users. And we recognize that the strength in all our collaborations is trust. Committed to Quality – Quality is our source of inspiration. Quality drives our results. It represents our aspiration for excellence and our focus on driving continual improvements. For our partners and end-users, quality must always be tangible in our products, processes and people. This way, quality is the promise we keep every day. Innovating for Better Lives – Innovation is essential in our quest to improve the lives of humans. We seek to address unmet needs through our expertise in iron and carbohydrate-based pharmaceuticals. We believe in a holistic and collaborative approach to research and innovation, so we work together with the scientific and medical communities to set new standards. We have continued our growth trajectory since we launched our first product in the US, Monoferric® (ferric derisomaltose), through acquisitions, partnerships, and pipeline. Our R&D investments continue to leverage our core competencies, alongside our recent advancements in oncology supportive care. Join us in shaping the future of patient care through innovation and collaboration. Job Purpose The purpose of this role is to support Field Operations through the administration of incentive compensation programs, performance reporting, CRM and customer master data management, and territory alignment activities. This position helps ensure accurate data, effective field operations, and operational readiness by coordinating with field teams, internal stakeholders, and external partners. Job Responsibilities Incentive Compensation and Performance Reporting Support the administration of incentive compensation programs for field teams, including preparing goals-universe files, tracking field submissions, and performing data validation. Maintain recurring sales, activity, and performance reports for field teams and Commercial leadership. Perform quality-control checks to help ensure the accuracy and consistency of sales data and reporting. CRM and Commercial Data Operations Provide day-to-day operational support for Veeva CRM and Veeva Network, coordinating the resolution of routine inquiries and system issues with field users, internal stakeholders, and external vendors. Support the maintenance of customer master data, including HCP and HCO records, affiliations, hierarchies, account classifications, and other commercial reference data. Support CRM enhancements and migrations, including user acceptance testing. Territory Alignment and Field Operations Support Coordinate routine territory alignment activities, maintain accurate alignment documentation, and implement approved changes in coordination with internal teams and external partners. Coordinate operational activities associated with field onboarding, role changes, vacancies, and employee departures. Support operational readiness activities for new product launches, as needed. Provide additional analytical and operational support as requested by Commercial Operations leadership. Policies, Procedures & Compliance Stay current and in compliance both individually and as a department to align with industry best practices. This includes all Corporate Policies as well as mandated government Regulations. Ensure adherence to all relevant laws, regulations, and guidelines related to pharmaceutical operations, including FDA, EMA, and other global health authority regulations. Stay current with and adhere to all policies and procedures as outlined in the employee handbook. Education & Professional Background Bachelor’s degree in business, finance, analytics, engineering or related field; advanced degree preferred 1-3 years’ experience in commercial operations, sales enablement, or commercial analytics preferred Experience with Veeva CRM/Veeva Network preferred. Strong analytical and quantitative skills with proficiency in Excel, PowerPoint, and data visualization tools Proven ability to successfully partner with field teams on operations and analytics needs Excellent communication and stakeholder management skills Time and priority management skills Competencies High Productivity Produces consistent, high quality and quantity of outputs and meaningful results that contribute to the agency mission and strategic goal. Is efficient in producing results that are delivered on time or before. Able to multi-task productively because is well-organized; applies time management processes and procedures effectively. Prioritizes well and finishes the task. Problem Solving Technically capable of determining what’s wrong in complex situations and offering potential solutions; identifies root cause of a problem and works with others to permanently fix problems. Attention to Detail Is thorough when performing work; contentious about attending to detail; few errors in work performed; uses logical thinking that is well organized and methodical. Teamwork/Collaboration Works toward common goals by supporting, encouraging, and sharing information with colleagues, both internal and external. Communication Speaks, writes, listens, and presents information in a logical and articulate manner appropriate for the audience. Skilled in developing and delivering presentations and leading meetings. Analytical Thinking Breaks down raw information and undefined problems into specific, workable components that support clear identification of the issues at hand. Makes logical conclusions, anticipates obstacles, and considers alternative approaches to the decision-making process. Learning Mindset Possesses a strong desire to learn and grow with the company; gain new knowledge and expertise through first-hand experience and interactions with peers in the industry; develops new skill sets through working on projects without prior experience. Attitude And Demeanor Proud Pharmacosmos ambassador Strong personal leadership Inspire cross-functional transparency and collaboration Customer-centric ‘can-do’ attitude and goal focused Ambitious, independent, analytical, collaborative, loyal, organized Flexibility Our roles can evolve over time. Reasonable flexibility is, therefore, a key part of any job at Pharmacosmos. Significant variations in duties and responsibilities should be discussed between the employee and manager. Additional Information Requires budgetary responsibilities and discretion with confidential data Travelling – approximately 5% of the time To learn more visit All job requirements listed indicate the minimum level of knowledge, skills and/or experience necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be required to perform any other job-related duties as requested by their supervisor, subject to reasonable accommodation. Pharmacosmos Therapeutics Inc. is committed to equal opportunity in employment. We value diversity which embraces all perspectives towards innovation and are committed to making PTI a truly inclusive place to work where everyone of us can be our best and true selves. #J-18808-Ljbffr Pharmacosmos Therapeutics Inc.