Customer and Warehouse Operations Associate - Full-Time

The Staff Pad has partnered with a reputable,
family-owned distributor of low-voltage electronics to hire an experienced
Customer Experience Associate for their Nashville, TN location.

This role plays an important part in supporting
customers, enabling sales, and keeping day-to-day branch operations running
smoothly.

Reporting to the Branch Manager, the Customer
Experience Associate is central to branch operations, blending customer
service, sales support, and warehouse operations into one dynamic role.You’ll serve as a key link between customers, sales,
vendors, and internal teams, helping ensure seamless experience and efficient
branch operations.

Schedule: Full-Time

What You’ll Do

This is an active role in a fast-paced showroom and warehouse
environment.

Key Responsibilities

Customer Service

• Assist
  customers in person and over the phone with orders, quotes, and inquiries
  
• Manage
  returns, exchanges, and warranty claims
  
• Communicate
  proactively to resolve issues quickly
  

Sales Support

• Qualify
  and route inbound leads (calls, email, web, walk-ins)
  
• Maintain
  accurate CRM/ERP records and follow-ups
  
• Prepare
  quotes and support the sales process through close
  

Operations & Process

• Maintain
  organized systems, tools, and documentation
  
• Support
  vendor coordination and onboarding efforts
  
• Identify
  inefficiencies and suggest improvements
  

Warehouse Support

• Pick,
  pack, ship, receive, and stock inventory
  
• Maintain
  a clean, safe showroom and warehouse
  
• Step
  in as needed to keep operations running smoothly
  

What We Are Looking For

Education and Experience

• High
  school diploma or equivalent; college/associate degree preferred
  
• Experience
  in customer service, inventory, or ERP systems
  
• Experience
  with Microsoft Office and CRM systems
  

Additional Skills and Attributes

• Strong
  communication, organizational, multitasking and prioritizing skills
  
• Attention
  to detail with a strong sense of urgency
  
• Self-motivated, quick to learn, dependable and accountable
  
• Ability
  to lift up to 70 lbs occasionally
  

Why this Opportunity?

• Competitive
  pay + performance incentives
  
• Profit
  sharing & retirement (SEP IRA)
  
• Medical,
  dental, and vision benefits
  
• Growth
  opportunities and promote-from-within culture
  

If
you’re someone who enjoys being hands-on, building strong relationships, and
taking pride in getting things done right, this is an opportunity to become an
essential part of a growing team. You’ll have the chance to make a meaningful
impact, grow your skills, and build a rewarding career in a supportive,
family-oriented environment.

Bring your energy, initiative, and customer-first
mindset—and grow with a company that values your contribution. Apply today!