Patient Access Representative
McLaren USA
Variable Shift Times 630a-3p, 730a - 4pm or 830a-5pm. Position Summary: Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process. Essential Functions and Responsibilities:
- Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
- Greet customers promptly with a warm and friendly reception.
- Collects, documents, scans all required demographic and financial information.
- Direct patients to appropriate setting, explaining, and apologizing for any delays.
- Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
- Estimates and collects copays, deductibles, and other patient financial obligations
- Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
Applies recurring visit processing according to protocol. - May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.).
- Performs duties otherwise assigned by Management.
- High school diploma or equivalent required
- 1-year experience in a customer service role or health care industry.
- Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
- Medical terminology preferred
Vacancy posted 1 day ago
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