Funeral Home Manager

Funeral Home ManagerThe iconic Skylawn Funeral Home, Memorial Park and Crematory in Half Moon Bay, CA is seeking an experienced Funeral Home Manager to lead our funeral operations team.This is an opportunity to make a meaningful impact by guiding a dedicated team, serving families with excellence, and driving the success of a nationally respected funeral home.As the leader of the location, you will oversee daily operations, develop and inspire staff, cultivate community relationships, and ensure every family receives an exceptional level of care and service.The ideal candidate is a hands-on leader who approaches the business with an ownership mindset, balancing operational excellence, financial performance, and team development while never losing sight of what matters most, supporting families during life's most difficult moments.ResponsibilitiesParticipate in planning and executing culturally significant events and community outreach initiatives, including partnerships with churches, hospitals, nursing homes, and community centers.Demonstrate impeccable etiquette and professionalism in every interaction, consistently reflecting NorthStar Memorial Group's values and compliance expectations.Maintain mastery of all product offerings, service processes, and organizational policies to confidently address complex questions from families and the public.Actively listen to families and channel meaningful insights to internal marketing and product teams to support continuous improvement.Lead, coach, and develop Funeral Arrangers and Care Center Staff, fostering a culture of respect, accountability, communication, and high performance.Direct funeral home operations and collaborate across departments to ensure seamless service delivery and operational excellence.Drive achievement of annual case volume and revenue goals while continuously elevating the family experience within the funeral home.Select, train, and motivate staff to ensure service delivery consistently exceeds family expectations.Total Compensation range of $120,000 - 150,000/yr.BenefitsMedical, Dental, and Vision InsuranceHealth Savings Account (HSA)Life Insurance401(k) with Employer MatchingQualificationsLicensed Funeral Director in the state of California or must be able to reciprocate10+ years of experience in related field5+ years of management or leadership experience, funeral profession requiredExcellent customer relations and actively looking for ways to help othersProfessional communication and effective leadership skillsPerched atop the scenic Montara Mountain range overlooking both the Pacific Ocean and San Francisco Bay, Skylawn Memorial Park is one of Northern California's most breathtaking and prestigious memorial destinations. Spanning more than 500 acres of beautifully maintained grounds surrounded by protected natural landscapes, Skylawn offers unparalleled views, stunning gardens, and a serene setting unlike any other. For more than 60 years, families throughout the Bay Area have trusted Skylawn for its exceptional service, rich history, and commitment to excellence, making it truly a place like no other.Skylawn Memorial Park, Funeral Home and Crematory is part of the NorthStar Memorial Group family of properties. Voted one of 2026's USA Today Top Workplaces, NorthStar Memorial Group is a privately held company that offers opportunities for growth with a broad network of support, while keeping the intimacy and personal impact you have at an independently owned property.Learn more about NorthStar Memorial GroupWe are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.