Customer Support Agent

About Us

Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's leading applicant screening firms - but we're not your typical background check company. With our family of companies - Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint - we support some of the biggest names in business, healthcare, education, and government.

We're proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We're a team of kind, collaborative professionals who genuinely care about what we do - and about each other.

Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference - every single day.

Job Description

Support External Applicants | Make a Real Impact

Are you a people-person who enjoys helping others and guiding them through important processes? We're looking for a friendly, professional, and detail-oriented Applicant Services Representative to assist external applicants by phone and email.

In this role, you'll be the first point of contact for individuals seeking information, updates, and guidance. Your ability to listen carefully, communicate clearly, and provide accurate information will make a meaningful difference in their experience.

Why You'll Love This Role:

• Meaningful work helping applicants navigate important processes
• Supportive team environment
• Opportunity to grow your customer service and administrative skills
• Stable, structured work environment

If you're dependable, compassionate, and thrive in a structured environment where helping others is the priority, we'd love to hear from you!

This is an on-site position located in Warminster, PA. We are seeking the shift of 2pm-10pm . This position pays $16/hr.

Responsibilities

• Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
• Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
• Compose professional emails in a quick and efficient manner
• Review and evaluate documentation and information needed for the background screening process
• Communicate with applicants via email and phone regarding their background checks and complete further required research
• Maintain and document detailed notes in system regarding correspondence with applicants

Required Skills

• Strong attention to detail
• Must be able to work in a fast paced, inbound/outbound call center environment
• Must be able to achieve and maintain high volume production
• Ability to multitask
• Ability to efficiently operate and navigate a computer and internal software
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Office

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.