Lead Shared Services Offboarding, Enablement and Oversight- BIS

Overview LEAD SHARED SERVICES OFFBOARDING, ENABLEMENT AND OVERSIGHT - BIS

WHAT IS THE OPPORTUNITY?

Responsible for driving the delivery of core control processes and enablement across Shared Services, which includes KYC, Operational Administration, and other regulatory functions. This senior leader will define the strategic uplift of the Shared Services Operating Model, including the technology and operations efficiency program. The leader will provide direction to achieve organizational strategy through executing strategic opportunities, cross-functional alignment, and cost savings. The successful candidate will be a highly skilled management executive with a proven ability to develop high-impact analytical strategies, govern, and deliver large and complex technology-enabled programs in a matrixed organization. What you will do Oversee Offboarding, Account Maintenance and Quality Assurance functions across Shared Services. Drive execution with speed on priorities aligned with executive leadership to increase efficiency and controls while reducing expense within the Shared Services organization. Lead cross-functional teams to address strategic questions, diagnose issues, develop plans, and aggressively execute to realize success and expected business outcomes. Drive, direct, monitor and contribute to critical strategic initiatives—enterprise onboarding, servicing through Salesforce, data governance, controls, and compliance process transformation, among others. Proactively identify research and recommend policies and procedures changes to reduce costs, streamline operations and/or increase efficiency. Integrate activities with other departments to accomplish common goals. Maintain up-to-date knowledge of Bank policies and procedures. Comply fully with regulatory requirements (e.g., Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Code of Conduct, etc.). Lead cross-functional teams in managing and resolving key initiatives or projects critical to strategy success, including addressing risk, regulatory requirements, and blockers to strategy attainment. Influence key stakeholders and function as a strategic advisor on key areas of focus to enable CNB’s strategy. Balance and influence multiple competing priorities and teams by providing oversight and guidance to actions of high importance; create and maintain cross-organizational relationships to enable success. Influence, implement, and promote the adoption of the data governance operating model and related requirements in alignment with CNB’s overall data strategy. What you need to succeed Required Qualifications Bachelor’s Degree or Equivalent 10+ years’ experience in Banking Services or related functions, with a minimum of 5 years supervisory experience. 5+ years of experience with regulatory requirements. 5+ years of experience in operational efficiency initiatives, systems development, and project management related disciplines such as quality management, financial management and organization change management. Additional Qualifications High-value personal qualities - critical thinking and problem-solving skills, ability to influence, work in teams, resourceful, responsible, tenacious, independent, self-confident, high-energy, etc. Deep knowledge in regulatory requirements, risk management, and compliance principles. Ability to develop short and long-term plans for all relevant levels of the enterprise/organization. Must be a critical and strategic thinker with seasoned problem-solving, analytical and decision-making skills. Experience in Agile delivery, Lean, six-sigma, or other continuous improvement methodologies. Preferred working experience with tech vendors in regulatory and compliance functions. Excellent verbal and written communication skills required. Excellent organization and analytical skills with emphasis on planning and operations. What’s in it for you Compensation Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement EEO and Legal City National Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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