Starbucks Lead

Job Title

Ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase and preparation. Monitors total department conditions and follows through to maintain standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Increase sales through effective marketing and merchandising of products in the Department.

Assist in supervision and direction of department personnel to ensure quality customer service.

Delegate job assignments and responsibilities to associates in accordance with duty rosters.

Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department.

Monitor code dates and product rotation, removes out of code product.

Holds personnel in department accountable for their job assignments and responsibilities.

Writes department schedules, coordinating requests and bids and business needs.

Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).

Maintain customer service area and equipment in a clean and appealing manner.

Demonstrate Customer 1st Behavior when taking care of customer needs.

Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.

Must execute and adhere to all Starbucks programs, policies and promotions (i.e. Customer Voice, Siren's Eye, etc.)

Follow store policies and procedures for operational flow at each station.

Perform cleaning tasks in accordance with cleaning standards and work as a store team player.

Present one's self professionally and demonstrate clear communication with all customer and partner interactions.

Perform equipment maintenance in accordance with preventative maintenance checklist.

Follow cash handling and register policies.

Follow inventory stocking and recording guidelines.

Able to effectively communicate with customers and associates.

Be prompt, tactful, calm, courteous, and professional in all interactions.

Adhere to company policies & procedures, particularly in the areas of dress code, grooming, sanitation, and maintenance of a work environment free of unlawful harassment or discrimination.

Perform any and all duties as assigned.

Ability to work cooperatively in high paced and sometimes stressful environment.

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

Ability to act with honesty and integrity regarding customer and business information.

Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

Willing and available to work weekends and holidays as needed

Effective written and oral communication skills.

Able to calmly, courteously, and tactfully handle stressful situations and make a positive impression on associates and customers.

Must be a trained and certified barista.

Desired

Past work record reflects dependability and integrity.

Prior food handling.

Supervisory skills.