Dispatcher

Sarasota County Government Job Posting

This is progressively responsible work reserving, scheduling, organizing, assisting and/or conducting the activities of Dispatching and Scheduling SCAT Bus Routes for Paratransit and Fixed Routes.

Receives and logs calls for transportation services; assigns specific equipment and driver to trip/route; prepares daily run logs and schedules changes; revises and reschedules trips and assignments; coordinates cancellations through dispatch; monitors shuttle sheets/vehicles; reassigns routes as required.

Clocks and checks in all Bus Operators; accepts absentee reports from Bus Operators; prepares and processes absentee reports; assists Bus Operators with timecards.

Estimates mileage and times related to runs; maintains constant radio and telephone contact with drivers and/or purchased transportation vendors/drivers; collects and processes daily inspection sheets.

Posts driver/equipment/route assignments; coordinates road closures and construction.

Issues schedules for approvals and publication.

Directs road supervisors to incidents, emergencies; processes incident reports as they occur.

Routes complaints to supervisors for investigation; attempts resolution of complaints and refers as necessary.

Issues corrective fare box notifications, issues paratransit pick up/delivery information.

Answers customer information requests.

Hours: SCAT operational hours are Monday-Saturday, 4:30 a.m.-11:30 p.m., Sunday 6:30 a.m.-11:30 p.m.

As part of the scheduling team, you will bid for your monthly schedule. A typical week could be:

• 2 days of opening at 4:30 a.m.
• 1 day of 8 a.m.-4 p.m.
• 2 days of 12 p.m.-8 p.m.
• 2 days off
• Work schedules may vary due to rotations, on-call, emergencies, etc.

Minimum Qualifications:

High School Diploma or its equivalent

Two (2) years of experience with customer contact

Preferred Qualifications: Computer and radio dispatch experience preferred. Computer experience including Outlook, Word, Excel and Intelligent Transportation Systems such as MVR, AVL, etc. a plus.

Job Competencies: Customer relation skills, data entry and spreadsheet skills and ability to communicate over a two-way radio.

Pay: $14.00

This Posting is currently Open Until Filled