Medical Office Assistant Float

As Piedmont HealthCare continues to expand and innovate, we are preparing for a system-wide EMR upgrade this fall. This PRN position offers a unique opportunity to support multiple offices during the transition, while working alongside diverse healthcare teams across various locations which may include Charlotte, Huntersville, Mooresville, Troutman, Statesville, Hickory, Taylorsville, and Mocksville.

Ideal candidates are adaptable, collaborative, and excited to contribute during a time of growth and transformation. While this is a PRN, temporary position, successful performance in this role may lead to future full-time opportunities with Piedmont HealthCare.

GENERAL SUMMARY OF DUTIES:


Responsible for assisting physicians with patient care, clerical, environmental and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of clinic. May be assigned to specific medical specialty (e.g., podiatry) to help with patient care related to that specialty.


SUPERVISION RECEIVED :


Reports to Office Manager/Physician.


Reports to HR for scheduling.

SUPERVISION EXERCISED :


None.


ESSENTIAL FUNCTIONS :

• Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls and providing pertinent information. Drug testing, phlebotomy, and OSHA compliance as assigned by the office.
• Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; charge entry; managing documents and ensuring information is completed and filed appropriately.
• Fulfills environmental responsibilities as assigned which may include: setting up instruments and equipment according to department protocol; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies; restocking exam/procedure rooms.
• Fulfills organization responsibilities as assigned which may include: respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly.
• Cross train in order to provide coverage for other employees as needed.
• Other responsibilities and duties as assigned.

Requirements

EDUCATION:


High school diploma, some college preferred. MOA diploma preferred.


EXPERIENCE:


Minimum of one-year work medical office assistant experience or equivalent encouraged.


REQUIREMENTS:


Maintains CPR certification.


KNOWLEDGE AND SKILL REQUIREMENTS:

• Knowledge of health care field and medical specialty.
• Knowledge of specific assisting tasks related to particular medical specialty.
• Knowledge of information that must be conveyed to patients and families.
• Skill in performing tasks appropriately.
• Skill in tact and diplomacy in interpersonal interactions.
• Skill in understanding of patient education needs by effectively sharing information with patients and families.
• Ability to learn and retain information regarding patient care procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize and complete delegated tasks.
• Ability to demonstrate compassion and caring in dealing with others.

ENVIRONMENTAL/WORKING CONDITIONS:


Combination of medical office and exam/procedure room settings. Well-lighted, well ventilated, adequate space. Exposure to communicable diseases and other conditions common to clinic setting.


PHYSICAL/MENTAL DEMANDS:


Must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. Must be able to lift up to 50 pounds. Requires sitting and standing for long periods of time.


This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.


I have read and understand the responsibilities as outlined in the Medical Office Assistant job description and will perform the duties to the best of my ability.