Customer Care Representative

Job Description

Job Description

Join a team that cares about our customers and you! Farmers Insurance- Gricelda Huerta Agency in Azusa, California, is looking for an experienced and committed individual to join our team as a Customer Service representative. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Retirement Plan

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Return all phone messages promptly.

Share training and education knowledge and expertise with team members.

Thoroughly understand and follow all underwriting, rating and compliance requirements.

Maintain knowledge of new products and services.

Provide exceptional customer service and support.

Bilingual, fluent in both English and Spanish.

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Be a great self-starter with a sense of urgency.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Professional phone etiquette.

Excellent Spelling and Grammar skills.

Exceptional Business Writing and Editing Skills.

Problem-Solving Capabilities.

Works well with other employees and is a team player with a positive attitude.

Must be able to obtain P&C License

Minimum 1 year of customer service experience preferred.