Field Claims Adjuster - Auto Damage - Richmond, VA

Field Claims Adjuster - Auto Damage - Richmond, VA

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun. Apply today and take the first step to Destination: Progress.

As an auto damage claims adjuster, you'll serve as Progressive's point of contact with customers directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you'll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Duties and responsibilities

Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines

Negotiate repair process with body shops

Document information related to the claim and make decisions consistent with claims standards and local laws

Evaluate and handle claim payments and resolution of claims without payments

Review and determine validity of any supplement requests

Additional qualifications/responsibilities

Minimum qualifications

A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience

{OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience

{OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience

Valid driver's license, auto insurance, and compliance with Progressive's driving standards and/or policies

Location: Candidates should reside within 50 miles of Richmond, VA

Compensation

$66,800-$81,600/year, depending on experience

Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

401(k) with dollar-for-dollar company match up to 6%

Medical, dental & vision, including free preventative care

Wellness & mental health programs

Health care flexible spending accounts, health savings accounts, & life insurance

Paid time off, including volunteer time off

Paid & unpaid sick leave where applicable, as well as short & long-term disability

Parental & family leave; military leave & pay

Diverse, inclusive & welcoming culture with Employee Resource Groups

Career development & tuition assistance

Physical requirements and working conditions

The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.

Individual will work in the field, office, body shop, network shop, or service center. environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.

Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.

Must be able to move and/or lift 20 lbs.

Involves standing and walking around the room to monitor work (e.g., training).

Requires long periods of standing (e.g., mailroom).

Involves frequent driving.

Required to climb, balance, stoop, crouch and crawl.