Director of Security Operations

Director Of Security Operations

We are partnering with a privately held services business to find a Director of Security Operations. The company serves a diverse commercial and institutional client base and is in an active growth phase.

This is an opportunity to step into full divisional ownership of a large frontline operations division and shape the next chapter of its growth.

Overview

Reporting directly to the COO, the Director of Security Operations will take full ownership of a security function operating a large distributed hourly workforce across complex, round-the-clock client operations. This is not a maintenance role. Ownership has made a deliberate decision to elevate the leadership of this division and is fully committed to its growth, giving the incoming Director a clear mandate to raise performance standards, strengthen accountability, and help scale the business.

You will inherit a team with real operational foundations and long-standing client relationships. The opportunity is to bring the executive leadership, structure, and strategic thinking that takes it to the next level. If you thrive in an entrepreneurial, high-ownership environment where you have genuine influence over outcomes, this is worth a conversation.

Key Responsibilities

• Full P&L ownership including budget compliance, billing, and contract profitability
• Drive client retention and serve as an executive-level relationship owner for key accounts
• Lead, develop, and hold accountable a team of direct reports across multiple sites, including performance reviews, coaching, and progressive corrective action where required
• Oversee staffing, scheduling, shift coverage, and overtime management across round-the-clock operations
• Implement and enforce SOPs, quality control processes, and performance standards
• Manage client transition planning and operational mobilization for new and ending accounts
• Support business development by contributing to bid presentations and new account proposals as required by senior leadership
• Foster a culture of safety, recognition, and high performance across all levels of the division
• Coordinate cross-functionally with HR and Finance to ensure operational success
• Report on operational performance and provide strategic recommendations to senior leadership