Telecom Engineer

Telecom Engineer

We are seeking a skilled Telecom Engineer responsible for designing, implementing, maintaining, and troubleshooting telecommunications systems and network infrastructure. The role involves supporting voice, data, transmission, and communication platforms while ensuring reliable, high-quality, and secure telecom services.

Key Responsibilities

• Design, install, configure, and maintain telecom infrastructure and communication systems.
• Monitor and troubleshoot telecom networks, voice services, and transmission links.
• Support PBX, VoIP, SIP, ISDN, PRI, and other voice communication technologies.
• Configure and maintain telecom equipment including switches, routers, gateways, clients, and voice platforms.
• Perform fault analysis and resolve network, signaling, and connectivity issues.
• Manage call routing, numbering plans, dial plans, extensions, and telecom configurations.
• Conduct telecom system upgrades, migrations, backups, and performance optimization.
• Monitor network performance, voice quality, availability, and service-level requirements.
• Work with carriers/service providers for circuit provisioning, outages, and escalations.
• Perform installation, testing, and commissioning of telecom equipment.
• Maintain documentation of network diagrams, configurations, inventory, and troubleshooting procedures.
• Provide technical support for telecom-related incidents and user issues.
• Follow security standards and best practices for telecom infrastructure.

Required Skills & Qualifications

• Bachelor's degree or diploma in Telecommunications, Electronics, Computer Science, or related field.
• Experience with telecom networks, voice systems, and communication technologies.
• Strong understanding of:
  • SIP, VoIP, RTP, SS7, ISDN, PRI, and PSTN concepts
  • TCP/IP networking fundamentals
  • Routing, switching, VLANs, QoS, and IP addressing
• Hands-on experience with telecom platforms such as:
  • Cisco Unified Communications Manager (CUCM)
  • Avaya
  • Asterisk / FreePBX
  • Session Border Controllers (Client)
  • Voice gateways
• Knowledge of telecom troubleshooting tools and network monitoring systems.
• Familiarity with Linux systems and command-line troubleshooting is an advantage.
• Experience working with telecom operators and service providers is preferred.

Preferred Certifications

• Cisco CCNA / CCNP Collaboration
• VoIP/SIP certifications
• Network certifications
• Vendor-specific telecom certifications

Soft Skills

• Strong troubleshooting and analytical skills.
• Ability to work under pressure and manage critical incidents.
• Good communication and documentation skills.
• Ability to collaborate with network, IT, and service provider teams.

Experience Level

• 2–5+ years of experience in Telecom Engineering, Voice Engineering, or Network Operations.