TikTok Shop - Head of E-commerce Listing Governance

Responsibilities E-commerce’s Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience. About the Role: We are seeking a strategic and dynamic leader to serve as the Head of Listing Governance for TikTok Shop in the United States. This role will be responsible for defining the governance vision and leading the execution of the product listing policy and enforcement framework to ensure a safe, trustworthy, and high-quality shopping experience. We are looking for a candidate, who will bring deep expertise in e-commerce governance, product compliance, and marketplace integrity, combined with strong cross-functional leadership. This leader will oversee the lifecycle of listing governance policies, develop scalable governance frameworks, and proactively manage emerging risks related to product listings, merchant behavior, and marketplace quality. This role will also play a key part in advancing data-driven and AI-enabled governance capabilities, partnering with product, operations, legal, and global governance teams to build scalable systems that support the long-term growth of TikTok Shop. Responsibilities Develop and Lead Listing Governance Strategy: Define the vision and strategic roadmap for TikTok Shop Listing Governance in the United States. Oversee the full lifecycle of listing governance policies. Proactively identify and assess emerging risks related to product listings, including product safety, misrepresentation, regulatory compliance, and marketplace manipulation. Leverage data insights, market intelligence, and user behavior signals to develop proactive governance strategies. Build and Lead a High-Performing Governance Team: Recruit, mentor, and lead a team of US Listing Governance policy professionals. Foster a collaborative culture focused on deep domain expertise, critical thinking, operational impact, and continuous professional development. Drive Cross-Functional Collaboration: Serve as the primary TikTok Shop listing governance expert in the US, partnering closely with Legal, Product, Trust & Safety, Engineering, Operations, and Data Science teams to ensure policies are technically feasible, operationally scalable, clearly communicated, and consistently enforced. Advance AI-Driven Governance Capabilities: Lead the transformation of listing governance practices by adopting advanced technologies, including large language models (LLMs), to enhance risk detection, policy enforcement accuracy, and governance efficiency. Champion Globalization Strategy & Marketplace Consistency: Align US listing governance with global governance frameworks while ensuring compliance with US regulatory and market requirements. Develop scalable governance models that support both local relevance and global consistency across TikTok Shop markets. Qualifications Minimum Qualification (s): 10+ years of experience, with significant experience in e-commerce governance, marketplace operations, product compliance, trust & safety, or ecosystem health. 4+ years of proven experience leading and managing high-performing teams in governance, policy, or marketplace risk functions. Proven track record of developing, implementing, and enforcing end-to-end governance policies and risk mitigation strategies for e-commerce marketplaces Strong understanding of product compliance, consumer protection, and listing quality management in digital marketplaces Highly proactive, results-oriented, and action-driven, with strong critical thinking skills and the ability to operate effectively in fast-paced. Demonstrated past success working in a matrix environment and ability to influence key stakeholders. Demonstrated leadership capabilities in building, developing, and motivating teams toward high performance About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $180310 - $364800 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.