Store Supervisor

Store Supervisor

The Store Supervisor is responsible for serving all products with friendly, individualized attention towards each customer. The Supervisor is also responsible for educating customers about our premium coffees and teas. The Store Supervisor fulfills any other duties ownership assigns and represents Foxtail Coffee in a professional manner. We are looking for someone with the desire to grow into a Multi-Store Manager.

Product:

• Ensures that all customers are educated on our products and services.
• Maintains the highest quality, consistent product standards.
• Follows all Foxtail Coffee drink recipes and procedures.
• Passes required re-certifications in a timely manner.
• Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
• Begins to educate themselves on the various types of coffee, tea products, blends and roasts.
• Proficiently prepares blended and cold drinks provided by the store.
• Assists with packaging and other duties as assigned.

Service:

• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
• Verbally receives and calls back customer orders in a friendly manner.
• Reports all customer complaints to ownership.
• Responds proactively to prevent customer service situations.
• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
• Answers customer questions regarding coffee blends, preparation, and product freshness.
• Weighs, grinds, and packs coffee per customers' orders according to Company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Maintains efficient, friendly service.

Environment:

• Restocks shelves when necessary.
• Routinely cleans the bar area, floor, windows, and grinders, and takes out trash, etc.
• Assists in the distribution of weekly shipments.
• Reports potential safety hazards to ownership.
• Reports all employee accidents to ownership.
• Informs the ownership of any operational inconsistencies.

Requirements, Qualifications & Physical Demands:

• Entry-level position.
• Fluency in Spanish or Portuguese a plus.
• Run errands, when needed, to pick up supplies and/or product.
• May work special events, as needed.
• Maintains positive Foxtail Coffee morale and professional attitude.
• Must be able to work overtime, as needed.
• Excellent verbal and written skills.
• Well-organized and detail oriented.
• Regularly required to stand, walk, talk and hear.
• Frequently required to use hand to finger motions, handle or feel objects, reach with hands and arms.
• Regularly required to lift and/or move items up to 30 pounds.
• Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects.
• Regularly required to handle food and hot beverages.
• Capable of making schedules and handling ordering of inventory.

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Foxtail Coffee provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Foxtail Coffee complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.