SAP IS Utilities Device Management

SAP IS-U Device Management Business Analyst Location: Remote Onsite Requirements: To be determined Compensation Range: $70-80/hour Project: SAP IS-U Device Management | Customer Service Operations & Process Improvement Introduction We are seeking an experienced SAP IS-U Device Management Business Analyst to support utility Customer Service operations, device management processes, and continuous improvement initiatives. This individual will serve as a subject matter expert for meter-related transactions, service orders, and operational workflows, partnering with business stakeholders and technical teams to translate business needs into requirements and effective solutions. The ideal candidate brings strong knowledge of SAP utility processes, FieldForce, Meter Data Management systems, and operational reporting and analysis. Day-to-Day Responsibilities Serve as a subject matter expert for SAP IS-U device management and service order processes. Support meter and premise-related transactions, order lifecycle activities, exception handling, and field-team coordination. Research and analyze Customer Service business processes, operational performance, and improvement opportunities. Document business requirements and ensure alignment with regulatory, operational, and internal control requirements. Liaise between business stakeholders and technical support teams to translate business needs into technical requirements. Analyze workflows, develop procedures, and recommend process improvements to increase operational efficiency. Support issue resolution, testing, validation, and implementation of operational enhancements. Assist with business continuity, governance, risk identification, escalation management, and departmental priorities. Develop and support operational reporting, data analysis, and performance assessments. Collaborate with Customer Service, field operations, and technical teams to resolve process and system issues. Required Skills & Qualifications Strong experience with SAP IS-U device management and utility Customer Service processes. Subject matter expertise in meter and premise transactions, service orders, and order lifecycle management. Advanced knowledge of utility Customer Service operations and SAP utility system processes. Experience with FieldForce and Meter Data Management systems. Ability to gather, document, and translate business requirements into technical requirements. Experience with business process analysis, workflow optimization, procedure development, and continuous improvement. Knowledge of compliance, operational controls, risk identification, and business continuity practices. Experience with query tools, operational reporting, and data analysis. Advanced proficiency in Microsoft Excel, PowerPoint, Word, and SharePoint. Strong written and verbal communication skills, with the ability to work across business and technical teams. Preferred Skills & Qualifications Experience supporting utility field operations and coordinating with technical and field service teams. Experience with service order exceptions, operational issue resolution, testing, and implementation of process improvements. Experience developing operational reports and recommendations based on business performance data. Experience supporting governance initiatives, regulatory requirements, and internal controls within a utility environment. #J-18808-Ljbffr Planet Group (United States)