Food and Beverage Shift Supervisor, Full-Time

Job Description

Job Description

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Imagine spending every day working in a place that must be seen to be believed. Timbers Kaua‘i at Hōkūala, oceanfront on Kaua‘i, is a blend of the pristine and playful, and we get to do what Owners and guests love in one of the most beautiful places on earth. Our team members reflect the highest level of aloha with anticipatory service in an unparalleled setting.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Benefits:

• Paid time off for full-time, permanent employees.
• Employer-sponsored health plans.
• 401k match.
• Complimentary golf for employees and immediate family members.

SUMMARY:

Under the direction of the Food & Beverage Manager, the Food & Beverage Supervisor is responsible for overseeing the operations of the restaurant and bar. This role supervises staff, training, workplace culture, guest flow, business initiatives, and internal/external relationships.

The Supervisor delivers exceptional guest service through strong leadership, effective communication, and consistent follow-up with both guests and employees. This position fosters a results-driven culture that emphasizes efficiency, accountability, and timely decision-making.

ESSENTIAL FUNCTIONS :

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

• Supervise restaurant and bar operations, including guest service, service standards, cash handling, and staffing in accordance with company policies and procedures.

• Oversee front of house staff during shifts, ensuring adherence to company standards and management directives.

• Ensure compliance with all corporate operating guidelines as well as applicable local, state, and federal laws, including food safety, sanitation, alcohol service, and ADA regulations.

• Maintain strict sanitation standards across all areas, including employee hygiene, kitchen and service areas, storage spaces, dining areas, bar, patios, and restrooms.

• Maintain high-cost control standards for food and beverage quality, presentation, service, and guest satisfaction.

• Ensure timely and accurate submission of shift operational reports.

• Manage and support POS system operations as needed.

• Conduct daily pre-shift (pre-service) meetings to communicate expectations, updates, and goals.

• Assist with training and develop new and existing employees to ensure consistency and growth.

• Oversee execution of amenities and special service details during shift.

• Maintain cleanliness and organization of all front-of-house storage areas.

• Supervise end-of-shift checkout procedures to ensure accuracy, accountability, and completion of side work. 

• Coordinate in-residence guest requests and special arrangements during shift. 

• Maintain flexibility to work varied schedules, including nights, weekends, and holidays. 

• Perform other duties as assigned. 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.  

• Obtain Blue Card and Food Handler certification within sixty days of employment. 

Education and Experience:  

• High school education/equivalent required. Bachelors’ Degree preferred.
• A minimum of 1 years of related experience including supervisory and/or management experience. Previous experience in the hospitality, travel and/or golf industry preferred.

Required Knowledge and Skills  

Knowledge of:

• Applicable laws, codes and regulations
• Policies and procedures of the department 

Skill in:

• Strong grasp of current Microsoft technologies and platforms.
• Demonstrated experience and capability in the areas of staff management.
• Demonstrated quality written, verbal, and interpersonal communication skills.
• Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends/holidays.
• Outstanding organizational and analytical skills.
• Positive attitude, professional manner and appearance in all situations. 

PHYSICAL/MENTAL REQUIREMENTS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The associate frequently is required to reach with hands and arms. The associate is occasionally required to climb or balance, stoop, kneel, crouch, and/or crawl. 

The associate must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move 50 pounds with assistance.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.