Customer Service Associate I

Job TitleStarting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.Essential Job DutiesRespond to detailed telephone inquiriesMaintain a positive professional attitude through all calls, and listen attentively to customer needs.Maintain customer confidentiality.Identify firearms that should be returned to the factory for serviceUse technical knowledge to provide guidance to customers over the phone.Use computer software including MOM or Oracle.Process payments for service/parts orders.Generate shipping labels and process emails.Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.Provide support for quarterly parts inventories.Strive to resolve customer issues on the first contact and advocate for the customer.Participate in training as mandated by OSHA standards.Other duties as assigned by the supervisor.Qualifications and SkillsData entry skillsExperience with computer software like Oracle or MOM is preferredGood verbal communication and attention to detailAble to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.Solid Ruger and/or Shop Ruger product knowledgeMust be comfortable working in a large group where flexibility and interaction is required.Prior experience in a customer facing role is required.Physical DemandsAssociates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The position can involve sitting, walking and lifting up to 40 pounds several times throughout the day. Job is performed standing all day. Job requires substantial movement/motion with regard to walking, bending, lifting, grasping and applying pressure to an object with the fingers and palms.