Energy Resolutions Specialist

Full-time

Tesla

What To Expect
Tesla’s Energy Resolutions Team is looking for individuals who are passionate about improving customer experience. In this role you will handle escalated and complex customer issues and use the customer’s voice as a compass to drive process improvements and eliminate root cause defects. As part of the team, you will gain a broader business perspective by collaborating with Customer Support/Sales, Energy Operations, Finance, and other interdepartmental teams.
What You'll Do
Provide timely resolutions for customer complaints that have escalated to the highest level within the organizationExercises a large degree of discretion and judgement when evaluating cases, mitigating installation risks and losses as well as exposureAdhere to the department’s preset service levels with a proactive approach in managing workload with minimal supervisionResearch and analyze the root cause of customer escalations and partner with business teams for mutually beneficial resolutions to improve customer experienceServe as a subject matter expert for the department by demonstrating extensive knowledge of case administration and business processesPresent escalation cases at approval meetings, with proposed resolutions and solutions and work with counsel and businesses that address customer complaintsMust be well versed in contract terminology to understand financial implications and installation specifications
What You'll Bring
2 years of solar experience and 2 years of experience working on escalationsCritical thinkers with demonstrated ability to consider opposing perspectivesAbility to interact in a team environment and demonstrate flexibility to adapt to quickly changing business needsAbility to work independently to make decisions and solve problems but able to enjoy working in a team-oriented environmentConfident and professional demeanor; well-developed customer service skillsDetail-oriented, analytical, proactive approach to problem-solving and root cause identification, with exceptional organizational skillsAdvanced written and verbal communication skills; Intermediate Mathematical skills
Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Apply

Vacancy posted 1 day ago

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