Advanced Medical Support Assistant

Department: Department of Veterans Affairs This position is located in Care Navigation Center, Community Care at the VA Medical Center. The Advanced Medical Support Assistant (AMSA) performs duties related to scheduling per the National Scheduling Directive and will interface with personal computer (PC) applications as well as numerous Vista applications and Federal Electronic Health Record (EHR). Key Responsibilities Duties include, but are not limited to: Coordinates with the patient care team to review clinic appointment availability to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. Maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results, manage a system for follow-up care such as referrals, tests, etc.). Processes incoming patient secure messaging through My Healthy Vet and coordinates with care team as appropriate. Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team. Identifies incomplete encounters and communicates findings to providers. Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure. Uses word processing software to execute several office automations functions such as storing and retrieving electronic documents and files; activating printers; inserting and deleting text, formatting letters, reports, and memoranda; and transmitting and receiving e-mail. Work Schedule: Monday through Friday, 7:30 a.m. to 4:00 p.m. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 93660A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being. Requirements & Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Which agency is hiring for this position? This position is with Veterans Health Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $49393 – $64210/yr. What is the application deadline? Applications close on 2026-10-14. Who is eligible to apply? This position is open under the 'Public' hiring path. Related Searches Advanced Medical Support Assistant, Advanced Medical Support Assistant jobs, Advanced Medical Support Assistant careers, apply Advanced Medical Support Assistant, Advanced Medical Support Assistant in Chillicothe, Advanced Medical Support Assistant jobs Chillicothe, Advanced Medical Support Assistant in Ohio, Advanced Medical Support Assistant jobs Ohio, jobs in Chillicothe, careers in Chillicothe, jobs in Ohio, federal jobs in Ohio, government jobs Ohio, jobs near Chillicothe, Ohio, Veterans Health Administration, Veterans Health Administration jobs, Veterans Health Administration careers, Veterans Health Administration Chillicothe, Department of Veterans Affairs, Department of Veterans Affairs jobs, Medical Support Assistance, Medical Support Assistance jobs, USAJOBS Medical Support Assistance, public jobs, Advanced Medical Support Assistant salary Source: USAJOBS.gov — U.S. Federal Government #J-18808-Ljbffr Veterans Health Administration