Customer Service Representative

Role: Customer Services Representative

Location: Indianapolis, IN 46240 (Will be hybrid after training)

Due: 6 Months

Pay: 16/Hr on W2

Shifts:

8:00 - 4:3

08:30 - 5:0

09:00 - 5:3

010:00 - 6:3

011:00 - 8:0

0

IMPORTA

NT:-Training/start is ALL onsite in the offi

ce.-This is a HYBRID ROLE. In office attendance is expected throughout their contra

ct.-In office training is mandato

ry.-CRSs will be in office the first few weeks after training BEFORE working from ho

me.-The office will remain open for those that do not desire to work from home or have internet issues at home. (In these instances will be required to come to the offic

e).-CSRs must live within 1 hour or less of the office due to the hybrid role and must have a way to come to the office ~2x/wk relia

bly
Main points for suppli

ers:July CLASS (13 contract

ors)-Interviews will start the week of 6

/11.-Offers will go out mid/end of 6/22 w

eek.-Training Monday 7/13/2026 to 7/24/2026 (Training schedule 8:30am-5:0

0pm)-Training is vital to success, candidates must commit to being here each day during train

ing.-Lunch is provided on d

ay 1-Shifts will start on Monday 7/27/

2026They will remain in office most likely until 3-4 weeks post training so we can ensure consistency before sending equipment home. As in the past, we will keep them in the office until we feel they are fully re

ady.-Possible shifts are listed on the pre-interview sheet and CSR must highlight all shifts they can work. Shifts are permanent and will not change once they accept the o

ffer

What w

orked:• Good CSR experience in recent with 1-3 years’ exper

ience.• Someone that is comfortable with more number of shifts, also slightly higher preference to those who are fine with morning or late shifts like: 11a-730p, 12p-9p, 8:3

0a-5p.• Fully comfortable with $16/hr as there is no room for negoti

ation.
What did not

worked:• No hardwired connection, wifi or Air will not work even if it is AT&T it must be hard

wired.• Candidate not comfortable working in hybrid more la

ter on.• No leaves in training can lead to termi

nation.• No show to interview or accepted offer but got another high pay role by the time of

start.• Duplicate sub

mittal.• Lacked critical thinking and communicated an unwillingness to de-escalate

issues• Previously rejected for same role or offered but not

started