Network Operations Center Technician II

Network Operations Technician

Cirrascale Cloud Services provides high-performance cloud infrastructure purpose-built for deep learning, generative AI, and large-scale AI inference workloads. We specialize in dedicated GPU cloud solutions tailored to the unique needs of startups, research labs, and enterprise AI teams. Our mission is to accelerate AI innovation by combining powerful hardware with white-glove service and flexible, custom-built environments.

Position Overview As a Network Operations Technician at Cirrascale, you will be an integral part of our Operations team, responsible for maintaining the integrity and functionality of our data centers. The ideal candidate will have a strong background working in a 365-days 24/7 Network Operations Center environment. In this role, the NOC Technician will be responsible for monitoring the network via an alarm reporting tool. NOC Technician will create an outage ticket in Jira (Atlassian). Customers will be notified of the outage and that we are working on a trouble ticket to resolve it. You are the face of our company to our customers, ensuring that every interaction is a best-in-class customer service experience. The primary responsibilities associated with the position include providing technical support to customers who are experiencing problems with their network and mentoring less experienced colleagues. The ideal candidate will have a strong background in SOC 2 compliance, Linux operating systems, a thorough understanding of networking principles, a strong experience interfacing server, and GPUs remotely.

Key Responsibilities

• NOC Break-Fix is highly preferred in troubleshooting GPUs and Server devices.
• Remotely Troubleshoot Installed Servers & GPUs at various Data Center locations.
• Configure, and maintain Linux servers and networking equipment in a data center environment.
• Perform PM, troubleshooting, root cause analysis, and repair of servers and GPUs.
• Understanding of processors (GPU is a plus).
• Experience working on Supermicro, Lenovo, Asus, IBM, Inspur, or Dell Servers is a Strong Plus.
• Install servers and networking equipment into racks with associated network cabling.
• Knowledge and experience working with Super Micro & Lenovo type Servers is highly recommended.
• Troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime for our customers.
• Conduct regular system checks and maintenance tasks to ensure optimal performance and security.
• Call Center (NOC), take customer calls and work to resolution using whatever resources are needed to make the customer whole as fast as possible
• Collaborate with Engineering and Operations teams to plan and execute infrastructure projects, expansions, and migrations.
• Provide on-site and remote support to resolve urgent technical issues, including on-call support as needed.
• Document system configurations, updates, and inventory, maintaining accurate records of data center assets.
• Handle and maintain records for RMAs needed to be completed to various vendors.
• Stay current with industry trends, emerging technologies, and best practices in network operations center management and others may be assigned.

Qualifications

• 3+ years of experience working in a NOC environment or similar experience.
• Proficient with Linux operating systems and comfortable using command-line interfaces.
• Solid understanding of networking principles and experience with network troubleshooting.
• Strong analytical and problem-solving skills, with the ability to work independently and manage multiple tasks.
• Excellent communication skills and the ability to collaborate effectively with a team. Customer Service is a must.
• Certification in Linux, networking (e.g., CCNA), or other relevant fields is a plus.
• Experience in Network Security
• Experience with RMAs, logistics, shipping, and receiving a plus.
• It is a plus with experience working in Jira ticketing system.
• Proficient in Microsoft 365(Outlook, Word, Excel, Teams)
• Experience in Slack & Microsoft Teams
• Schedule: Monday through Sunday.
• NOC is a 365-day, 24/7 Operation Facility.
• Work Location: In-Office (Wells Branch Area)

Job Type: Full-time

Cirrascale Cloud Services is an Equal Opportunity Employer committed to fostering an inclusive workplace and providing equal employment opportunities to all qualified applicants.

Salary Range The base salary range for the NOC Technician II is $34-38/hr to $00,000 USD. This pay range reflects the broad, minimum to maximum, pay range for this job for the location for which it has been posted. Compensation decisions are dependent on several factors including, but not limited to, an individual's qualifications, location where the role is to be performed, internal equity, and alignment with market data.

Benefits Comprehensive benefits package, including health, dental, and vision insurance, retirement plans, paid time off, and opportunities for professional development.

Why Join Cirrascale? Join a growing team that's pushing the boundaries of AI infrastructure. At Cirrascale, you'll contribute to projects powering next-generation AI applications while working with top-tier hardware in a collaborative and innovative environment. From custom deployments to hands-on customer support, every role here plays a part in enabling breakthroughs in AI.