Behavioral Health Receptionist (Bilingual Spanish/English)

Job Description

Job Description

Description:

Salary: $19.00 per hour plus benefits

Department: Behavioral Health

Job Type: Full Time (8 hours a week, 5 days a week, 40 hours in total), Non-Exempt (pays overtime)

Work Schedule and Locations:

• 4301 Rising Sun Ave, Philadelphia, PA 19140 - Opened Monday through Friday from 7:00 am to 3:30 pm or from 8:30 am to 5 pm
• 3265 N Front Street, Philadelphia, PA 19140 - Opening hours are Monday to Friday from 7 am to 6 PM and Saturday from 7:30 am to 4 PM

We are looking for an applicant who is open to a rotating schedule when necessary. This applicant must be bilingual in English and Spanish as some of the population that we serve only speaks Spanish.

ABOUT APM

Asociación Puertorriqueños en Marcha (APM) has been helping families achieve their greatest potential since 1970 by providing early childhood education, foster care & adoption, child welfare, mental & behavioral health, community and economic development, housing, and community school services to the North Philadelphia communities.

JOB SUMMARY

The Behavioral Health Receptionists are the first line of communication between a participant, a therapist, and a doctor whether on the phone or in person. They may answer questions or provide general information or may direct a participant to a person who can provide more direct and specific information. They are also responsible for keeping, updating, and maintaining records by getting the appropriate information from the program participants, therapists, and psychiatrists. Behavioral Health Receptionists must have excellent communication in English and Spanish, and customer service and people skills. They must be able to multitask and stay organized.

Some of the duties and responsibilities are:

1. Receives all incoming visitors and program participants, and routes them to the proper staff person for services.
2. Receives all incoming phone calls, screens them, take messages and/or forward to appropriate staff.
3. Checks program members’ eligibility using PROMISE system at each treatment event.
4. Completes initial intake process with all new program members.
5. Maintains and updates lists of active participants and gives them initial and / or follow up appointments as needed.
6. Maintains updated lists of closed cases and keeps them secure by following agency filing and storage procedures.
7. Types reports, inter-office memoranda, labels, and other correspondence.
8. Collect and process daily billing for all therapists and psychiatrists.
9. Closely manage psychiatrists’ schedules, pull charts the day before, maintain accurate patient lists, and follow up appointments and charting.
10. Maintains an updated inventory of all office equipment and supplies and picks up materials at designated area.

BENEFITS

• Independence Administrators Medical Insurance Plan or $100/month Reimbursement with Proof of Current Plan
• Livongo for Diabetes Prevention, Hypertension, and Weight Management (Only for Employees Who Elect Our Medical Insurance)
• Sword, A Virtual Physical Care Program for Back, Joint, and Muscle Pain (Only for Employees Who Elect Our Medical Insurance)
• WondrHealth for Weight Management (Only for Employees Who Elect Our Medical Insurance)
• Sun Life Financial Insurance Plans for Dental, Vision, Life and AD&D, Critical Illness, Accident, and Hospital Indemnity
• Basic Life Insurance (100% Employer Funded)
• Short-term and Long-term Disability Insurances
• 403B Retirement Plan through Mutual of America
• Flexible Spending Accounts for Health, Childcare, Public Transportation, and Parking Expenses through The Harrison Group
• AllOne Health Employee Assistance Program at No Cost
• Employee Referral Program (You Can Earn Up to $600)
• 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
• 12 Days of Paid Holidays

• Education: High School Diploma or GED or equivalent
• Experience: 2 years of experience working in a mental health environment as receptionist or intake personnel
• Knowledge of general office machines, telephone systems, fax machine, PDF operations, and other information systems
• Sensitivity to the needs of persons with disabilities
• Ability and willingness to work cooperatively with others
• Maintains a high degree of discretion when dealing with confidential information
• Must exercise a high degree of confidentiality
• Bilingual / Bicultural (Spanish / English) preferred
• Fluent in the use of Microsoft Word, Excel, and other applications

APM is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If hired, you will be required to submit clearances (FBI fingerprints, Child Abuse History Clearance, and Criminal History Clearance) along with other documentation.